Key Account Manager

Job Description

We are a growing specialty manufacturing company serving customers in the life sciences, laboratory, food safety, and industrial sectors. We are seeking a motivated and organized Key Account Manager to support and grow customer relationships while helping manage day-to-day commercial operations.

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This position is ideal for a sales professional with a few years of experience who is looking to grow within a technical manufacturing environment. Experience in biotech, microbiology, laboratory products, or culture media is a strong plus.

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Key Responsibilities:

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• Manage and grow relationships with existing customer accounts
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• Coordinate customer meetings, follow-ups, and ongoing communication
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• Maintain accurate customer activity and sales pipeline information within Pipedrive CRM
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• Manage and update customer price lists and commercial records
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• Assist with quotations, order coordination, and customer support activities
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• Collaborate with operations, quality, and supply chain teams to support customer needs
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• Support new business development efforts and lead generation activities
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• Prepare sales reports, account summaries, and customer forecasts
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• Interface with Microsoft Dynamics GP ERP system for order, pricing, and customer information management
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• Help ensure a high level of responsiveness and customer satisfaction
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Qualifications:

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• 2–5 years of experience in sales, account management, business development, customer support, or a related commercial role
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• Strong written and verbal communication skills with the ability to communicate professionally and confidently with customers, distributors, and internal teams
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• Comfortable leading customer conversations, facilitating meetings, and maintaining productive ongoing client relationships
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• Possesses a proactive and customer-focused sales mindset with the ability to identify opportunities, follow through on action items, and help drive account growth
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• Strong organizational and time management skills with the ability to manage multiple customer accounts and priorities simultaneously
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• Experience using CRM systems required; Pipedrive experience preferred
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• ERP experience is a plus, particularly Microsoft Dynamics GP
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• Biotech, microbiology, laboratory products, manufacturing, or culture media experience
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• Proficient in Microsoft Office applications including Excel, Outlook, and Teams
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• Self-motivated, dependable, and comfortable working in a fast-paced small business environment
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What We Offer:

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• Collaborative and entrepreneurial work environment
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• Exposure to domestic and international customers
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• Hybrid and remote flexibility available based on business needs and schedule
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• Opportunity for professional growth within a specialized and growing biotechnology manufacturing company
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Schedule & Compensation:

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• Full-time, on-site position (Monday–Friday); some travel may be required
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• Salary range of $75,000–$100,000 annually, plus performance-based bonus
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• Benefits package includes health insurance benefits, three weeks of paid time off (PTO), ten paid holidays annually, and a 3% company retirement plan match
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