Team Leader

In Charlotte, our Team Jeni's Team Leaders have the opportunity to earn an average of $18.59 per hour! *This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary. In North Carolina, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni’s Splendid Ice Creams is searching for part-time Team Leaders to join our Park Road team. At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni’s Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. Responsibilities Lead shifts and act as a role model for other team members Serve the ice cream that Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people’s day Provide consistent, world-class service to every customer Maintain shop cleanliness and manage cash register duties Make waffle products and manage inventory of ice cream buckets Perform additional related tasks as needed Qualifications and Qualities Passion for community, an eye for detail, willingness to clean, and stamina to serve people in long lines Ability to work in a fast‑paced environment Positive influence and leadership of shift ambassadors, upholding high standards and supportiveness Resourceful and calm when challenges arise Strong judgment, common sense, and interpersonal skill Knowledge of what distinguishes Jeni’s Splendid Ice Creams from other brands and ability to articulate that to each customer Reliable, on time, and ready to hustle for every shift Commitment to the well‑being of the shop team, community, and environment About Jeni’s Splendid Ice Creams Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. The company provides meaningful opportunities for Team Jeni’s members to develop careers, transition to new cities, and learn, grow, and explore. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. We love and honor differences, celebrating values such as talent, hustle, guts, resilience, and empathy. Our commitment to diversity fuels our team’s creativity and artistic expression. #J-18808-Ljbffr