Production Support Engineer

Production Support Engineer

Irving, TX (3 days onsite - Hybrid) 9 months Web Cam Interview $60-$65/Hr on W2

Background:

• The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.
• Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis.
• Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.

Key Responsibilities:

• Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
• Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
• Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
• Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
• Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
• Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
• Provide Overnight/weekend or when required support for the applications on a rotational basis.

Qualifications:

• 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
• 1+ years of experience supporting large financial services firm
• 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
• 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
• 1+ years experience monitoring batches and meeting SLAs
• Incident Management tools like ServiceNow
• Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
• Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management