Lead Campus Operator

Job Posting Information
Posting Number
PG195028SP

Internal Recruitment
No

Working Title
Lead Campus Operator

Anticipated Hiring Range
$38,000 - $40,000

Work Schedule
This position is in-person, on-site. Work schedule is Monday - Friday; 8:00 am - 5:00 pm (must be flexible between the hours of 7:30 a.m. and 5:00 p.m.)

Job Location
Raleigh, NC

Department
Office of Information Technology - Communication Technologies

About the Department
Communication Technologies (ComTech) provides a variety of voice, data, and video communication services to faculty, staff and students of the university community.

ComTech provides the design, installation, maintenance, and management of the network facilities. The department provides conduit/wire materials, installation and maintenance. The department also manages the university switchboard and departmental online directory.

Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical , Dental , and Vision
  
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
  
• And so much more!
  

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties
In addition to being the central answering point for incoming calls to the University, the Lead Operator serves in the critical role as the first point of contact among the operators and receptionists in handling difficult or sensitive calls that require escalation beyond routine operations.

• Requires dependability, punctuality and must be fully reliable as campus operators must respond to questions/conflicts that may arise from callers in a timely fashion.
• Coordinate schedules to ensure seamless, uninterrupted phone coverage 8:00am - 5:00pm Monday - Friday including lunch and break periods.
• Responsible for processing parking permits, maintaining and scheduling appointments, and other duties as assigned.

The Campus Operator is knowledgeable of the campus community, programs and services, and other campus-related events.

Other Responsibilities

• Campus Operator is responsible for receiving packages, sorting and distributing mail, processing parking permits.
• Maintains calendar and scheduling appointments, reporting building issues
• Assists with campus operator training and prepares monthly team schedule based on supervisor's direction
• General office support duties will be assigned as needed.

Qualifications
Minimum Experience/Education
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications

• Demonstrated telephone techniques such as ability to initiate conference phone calls and forward calls as appropriate
• Demonstrated excellent customer service skills.
• Ability to work effectively with minimal supervision
• Experience working on a campus of higher-education is preferred
• Ability to train new co-workers

Required License or Certification

• N/A

Valid NC Driver's License required
No

Commercial Driver's License Required?
No

Recruitment Dates and Special Instructions
Job Open Date
05/29/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
06/04/2026

Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume".

Special Instructions
Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

Position Details
Position Number
00106719

Position Type
SHRA

Position Classification Band Title
Administrative Support Associate

Position Classification Band Level
Journey

Position Classification Salary Range
$ 33,540 - $ 54,455

Salary Grade Equivalency
NC02

Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00

Appointment
12 Month Recurring

Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event

Time Limited Position
No

Time-Limited Appointment Length (if applicable)

Department Id
516001 - Communication Technologies

EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.