Customer Service Representative

Customer Service Representative

At Reliable Automatic Sprinkler Co., our people are the driving force behind our success. We're currently seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable's reputation for excellence. Kent, WA

How You Will Help

• Responsible for communicating with customers via phone, email, fax, etc.
• Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
• Process customer orders, changes, and returns
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations
• Work closely with the Operations Supervisor as directed
• Reviews and maintain customer database to track information on account information, statuses, orders, and lead times
• Provide timely feedback regarding service failures or customer concerns
• Work closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Perform other duties as directed

What You Will Bring

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possess strong commitment to team environment while working well with others
• Work systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office and Microsoft CRM Dynamics

• Associates' Degree in Business and/or Related Field
• 2 + years of Customer Service experience in the manufacturing or construction industry

Job Benefits

• Medical, Dental, Vision, and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
• 5 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!

About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.