Banking Operations Group Manager I

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following :

Manages multiple departments, departmental leaders, high level analysts and/or complex high touch applications that may require 24x7x365 day coverage. Responsible for managing all aspects of line of business, multi-state function or multi units to include the resources, developing and implementing an operational plan and ensuring that department's procedures are carried out in guidance with legal and regulatory procedures/policies while mitigating risk. Evaluates organizational efficiency and makes necessary changes to maximize staff productivity. Accesses the direction of Truist and find ways to contribute to the big picture by not only ensuring daily operations run smoothly and as efficiently as possible, but also running large projects/application upgrades that touch large majority of the organization.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Provide leadership and management oversight in multiple departments/ functions to achieve processing and performance results of the highest quality, which are in accordance and consistent with corporate objectives, legal and regulatory compliance.

Responsible for researching, developing and implementing large/high touch projects/upgrades/installs that impact many other Lines of Business / Departments and result in savings or efficiency gains to the organization.

Direct and lead teammate development and engagement for multiple departments/functions. Make recommendations for teammates regarding employment, career and professional development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.

Manage multiple departmental profit plans within established guidelines; administer compliance to meet budgetary goals and negotiate changes as required. Provide monthly reforecast, variance explanations and trend analysis to Management as needed.

Manage critical, sensitive, and strategic suppliers to ensure that all 3rd party risk management expectations, requirements, and deliverables are adhered to.

Responsible for all aspects of directing, planning, scheduling, coordinating and leading activities at multiple assigned locations and departments/functions.

Responsible for creation and implementation of business recovery, business impact analysis and alternate site strategies for critical and essential Bank functions. Activities include managing teammate resources, pandemic strategies, communication strategies, technology recovery, equipment needs and vendor resources.

Ensure compliance and risk mitigation through review, revision and application of policies, procedures and controls meeting regulatory, legal and audit requirements.

Foster a results-oriented team that continuously evaluates existing operations and new technologies. Implement strategies to improve quality, productivity and efficiency within all areas of responsibility.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in Business or other related field, or equivalent education and related experience.

Ten years of experience in banking; seven to ten years of management experience. Exhibits effective leadership skills that produce results from coaching, delegating and development of teammates. As well as, creative, flexible, decisive and adaptable to dynamically changing and demanding business/production environment

Thorough analytical, planning and quality control, problem-solving and crisis management skills

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff.

Excellent negotiation and presentation skills.

Excellent Project management skills.

Excellent time and people management skills

Exhibit excellent interpersonal skills as well as good verbal and written communication.

Thorough understanding of process and production management principles.

Preferred Qualifications:

Master's degree in Business, or equivalent education and related training

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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