Billing Clerk

Job Summary Responsibilities for this position include but are not limited to: Process electricity billing statements for customers in a timely and accurate manner. Handle disconnect processes. Process daily service orders. Enter water reads for Irrigation District. Produce monthly reports for various departments. Proficiently and efficiently utilize an array of PC applications. Maintain and update Billing SOPs. Run, maintain, and create work orders for weekly disconnects. Primary backup for Billing Specialist. Investigate and communicate read, reread, and repair needs to field crews. Compute, process, and validate billing data and calculations. Validate, print, and deliver customer bills, with assistance as needed. Effectively and efficiently liaise with various departments to expedite resolution of billing questions and issues. Talk with customers by phone or in person concerning their ED3 account, including escalated calls. Arrange, approve, and maintain payment arrangements for individual accounts. All other additional duties as assigned. Essential Functions Arrange and maintain program(s) for daily service orders. Essential Qualifications Must have strong oral and written communication skills to communicate with customers, supervisors, peers, employees, and contractors. Proactive approach to workflow progression and problem-solving; ability to multitask. Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Basic computer and keyboarding skills, 10‑key skills; must be able to type at least 35 WPM. Mathematical skills: the ability to calculate figures and amounts. Must successfully complete the qualification test set forth in the training program given by ED3. Excellent customer service skills (friendly, courteous, respectful, and helpful). Team oriented – must possess skills required to work as an active team member, including but not limited to communicating with coworkers and assisting in other areas as needed. Special Requirements Ability to review and approve customer payment plans on a case‑by‑case basis. Ability to remain calm and coordinate multiple tasks in an active environment. Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Requirements: Must pass pre‑employment drug screening and background check. Must be able to remain stationary for prolonged periods. Education & Experience High School Diploma or equivalent GED. One to three years’ experience in utility billing in a customer service setting. Working Conditions Work in an office environment, at either of the district locations as needed. EEO Statement Electrical District No. 3 prides itself in being an equal opportunity employer. In compliance with the Americans with Disabilities Act, ED3 will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. #J-18808-Ljbffr