Client Success Manager

Jenzabar is looking for a Client Success Manager with a background in Higher Education and/or client service (through Jenzabar or an outside institution or company) and at least 2+ years of experience. The primary territory will include South Dakota, North Dakota, Montana, Minnesota, New Mexico, Canada and Michigan. Ideal candidates are located in or around Minneapolis, MN, Sioux Falls, SD, or Billings, MT. Essential Tasks Maintain positive client relationships to maximize product/service satisfaction Act as a liaison between the organization and clients Leverage data captured in other areas of Jenzabar to personalize and address client needs and ROI Provide client service training for continuous improvement Visit and/or conduct annual reviews with each client Identify, develop, and maintain strategic relationships with senior level contacts Partner with the Account Executive & Sales Manager to strategize on accounts and establish future sales Collect feedback on how products are meeting client needs and identify improvement opportunities Represent Jenzabar at related regional conferences within your territory Develop deep understanding of third‑party relationships, opportunities, and positioning Visit clients on campus in the US and Canada annually Leverage AI‑enabled tools and analytics to enhance decision‑making, improve efficiency, and drive measurable business outcomes when appropriate Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human‑in‑the‑loop oversight Other tasks as assigned Ability to travel 50–75% Preferred Skills and Experience Bachelor’s Degree Background in Higher Education – understand industry Prior experience as an Account Manager for a company specializing in products specific to the Higher Education space is a plus Strong communication skills and a positive attitude Pay range: $48,000–$60,000 per year. Base pay may vary based on knowledge, location, skills, and experience. The position is eligible for an annual bonus in addition to a full range of benefits. Benefits Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Paid Parental Leave Paid Holidays Short Term Disability Long Term Disability 401(k) plan Educational Assistance Equal Opportunity Statement Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws. Jenzabar does not sponsor applicants for work visas. #J-18808-Ljbffr Jenzabar