Client Success Manager

Overview Metergy Solutions, LLC. ("Metergy") is a technology company focused on delivering turnkey submetering and billing solutions for multi-residential and commercial buildings. The company emphasizes a rapidly growing, startup-like culture with a long track record and access to substantial capital through Brookfield Infrastructure Partners. Our mission is to provide building owners and occupants with accurate and reliable utility consumption data, supported by market-leading submetering and billing expertise. Position Summary The Client Success Manager develops strong, positive business-to-business relationships with a defined portfolio of clients. This role maintains close client contact, understands client needs and strategy, and collaborates across Metergy to provide cross-departmental support for client-focused solutions. Success requires excellent client service through proactive communication, facilitation of client requests, and internal collaboration to resolve inquiries. The Client Management team serves as the first point of contact for general inquiries such as billing, products, scheduling, etc., for landlords and property managers. Responsibilities Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders. Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations. Collaborate with the Onboarding team to support implementations and develop risk mitigation strategies. Work with the Field Services and Billing teams to communicate site visits, billing needs, and issue resolution. Provide timely responses to client inquiries, in coordination with internal teams. Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering. Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights. Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion. Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are prepared for growth conversations with account executives. Act as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience. Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not required. Qualifications University/College preferred or equivalent work experience in a related field. Minimum of 5 years of experience in a customer service role with a business-to-business focus. Effective executive presence. Excellent written and verbal communication skills. Ability to prioritize, solve, and, where appropriate, escalate challenges or opportunities. Strong decision-making and analytical skills. Proficiency with MS Office (Word, Excel, PowerPoint). Exposure to CRM databases (Salesforce and CC&B, etc.) is an asset. Compensation $85,000 - $105,000 a year Benefits & Perks Excellent health coverage and life insurance benefits – no waiting period. Company-paid Long-Term Disability and Basic Life Coverage. Flexible Spending Account (FSA) options. 401K plan with immediate company match. Generous Paid Time Off Plan plus 10 paid holidays. Summer hours to enjoy the weather. Regular social events — happy hours, summer & holiday parties, and more. Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all. #J-18808-Ljbffr