Client Success Manager

Overview Client Success is the front line of VTS’s retention engine. As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform. With data-driven workflows and AI tools, you will manage a dedicated portfolio of accounts and act as a core strategic advisor to drive value through high-velocity adoption and turning daily users into VTS champions. Note: This opportunity is located in New York, NY, and requires working from our office four days a week. What you can expect as a Client Success Manager This isn’t your typical account management role. You’ll join a high-impact, AI-augmented CS team that is rethinking how modern client success is done. You will: Own Your Book of Business: Act as the primary point of contact and trusted partner for a dedicated portfolio of accounts, establishing long-term relationships with key stakeholders. Optimize & Transform Workflows: Lead the transition from manual processes to streamlined digital workflows within VTS, teaching users how to leverage the platform to accelerate business. Drive Proactive Account Health: Monitor usage metrics and adoption insights to identify at-risk users early and engage with targeted proactive outreach. Execute Retention Strategies: Manage client value realization to secure renewals and collaborate with Sales to identify expansion and upsell opportunities. Conduct Business Reviews: Lead regular business reviews to align the platform’s capabilities with clients’ ongoing operational goals. Collaborate Cross-Functionally: Work with Product, Support, and Sales to advocate for client feature requests and influence the product roadmap. What Makes You a Great Fit? You’re not just looking to execute tasks; you enjoy building relationships, solving complex client problems, and guiding clients toward successful outcomes. You could be a great fit if: You bring 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS, PropTech, or Real Estate environment. You are curious, coachable, tech-savvy, and adept at mastering and troubleshooting complex digital workflows. You are a strong communicator who can translate technical concepts into simple, actionable business insights for non-technical users. You can manage multiple client projects simultaneously while maintaining attention to detail and meeting goals in a fast-paced environment. What VTS Values & How We Show It Strive for Excellence - We offer coaching and training programs to all employees. Be Customer Obsessed - Competitive compensation, comprehensive health benefits, pre-tax commuter benefits, and a 401(k) plan, plus team events. Be Curious - An education stipend is available to all employees. Move as One - Open floor plan to promote cross-functional collaboration. Take Ownership - Equity packages available. Appreciate the Difference - VTS values diversity and offers flexible PTO and family leave options. About VTS VTS is an AI-driven platform enabling intelligent real estate by unifying industry professionals, investors, and customers at scale. The platform includes VTS Lease, VTS Market, VTS Activate, and VTS Data, providing real-time market information and workflows to users. Pay Transparency: The base salary for this role ranges between $90,000 and $100,000 and is market-driven, based on skills, experience, interview quality, leveling, and geography. EEO Guidelines VTS embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All information will be kept confidential according to EEO guidelines. For more information, refer to the Candidate Privacy Statement. If you have a disability or special need that requires accommodation during the recruitment process, please contact View email address on click.appcast.io. #J-18808-Ljbffr