Credit and Collections Specialist

Credit & Collections Specialist

The Credit & Collections Specialist manages customer credit exposure and ensures timely collection of receivables, with a strong focus on duty collections related to customs entries and international freight. The role requires effective phone communication, professional email follow-ups, and the ability to resolve billing issues in a fast-paced logistics environment.

Key Responsibilities

• Credit & Risk Management
• Review customer credit applications and trade references.
• Recommend credit limits and terms per company policy.
• Monitor credit exposure, especially high-duty accounts.
• Collections
• Conduct daily phone and email outreach for past-due invoices, duty charges, and outstanding balances.
• Prioritize duty collections to ensure timely recovery of customs-related charges.
• Document all collection activity and coordinate with the AR Manager on delinquent accounts.
• Work with customs brokerage to verify duty amounts and billing accuracy.
• Ensure customers understand duty obligations and follow up on unpaid duty invoices.
• Collaborate with internal teams to resolve billing discrepancies and provide required documentation.
• Prepare weekly aging reports and duty-specific summaries.
• Ensure compliance with credit policies, SOX controls, and industry regulations.

Required Skills & Qualifications

• 24 years of credit, collections, or AR experience; logistics or customs brokerage preferred.
• Strong phone communication and negotiation skills.
• Excellent written communication for email follow-ups.
• Experience with duty collections or customs billing preferred.
• Proficiency with ERP/AR systems (e.g., NetSuite, CargoWise).
• Strong organizational skills and ability to manage a high-volume account portfolio.

Preferred Qualifications

• High-volume B2B collections experience.
• Knowledge of customs entry processes and duty billing.
• Familiarity with credit tools such as Dun & Bradstreet.
• Strengths in communication, customer service, problem solving, and time management.