Operations Coordinator

Job Description

Job Description

The Hamlin Group is adding an Operations Coordinator to create operational leverage across the business — taking ownership of the administrative, coordination, and follow-through work that currently pulls leadership away from design, sales, and high-value client decisions.

You will work alongside company leadership and the Design & Selections Coordinator, managing the day-to-day operational tasks that keep a luxury residential remodeling firm running. This is a developmental role. You will start by learning our systems, our standards, and how we operate. Over time, as you develop confidence and capability, you will take on more ownership and responsibility. What we are looking for is not someone who has done all of this before — we are looking for someone with a solid foundation, a sharp mind, and the drive to build the rest with our guidance.

We are a small company that operates at a standard most firms twice our size don't reach. That means every person on this team matters, dependability is a requirement, and when you say you have something, you see it through.

Work Environment

• On-site — Chamblee, GA office

• Monday through Friday, standard business hours

• Occasional local errands or permit office visits as needed

• Professional, collaborative, and growth-oriented culture

The Right Person

We are looking for someone who operates a certain way — not just someone who checks the right boxes on a resume.

You notice what others miss. You finish what you start. You create order out of ambiguity and don't require repeated reminders. You ask good questions, document the answers, and don't need to be taught the same thing twice. When something is off track, you communicate early. When a problem lands in front of you, your instinct is to solve it — not just report it. You can manage multiple workstreams without losing details, and you take pride in the fact that things run better because you are in the room.

$65,000

• Lead Management & Client Communication — Serve as the first point of contact for incoming leads. Field calls and emails, hold initial conversations to understand the project and determine fit, and manage lead information in our project management system. You are the first professional voice a potential client hears.

• Invoice & Expense Processing — Manage trade contractor invoice processing, expense coding, and payment tracking with guidance from the project team. You will learn how our project budgets work and grow into running this process independently.

• Trade Contractor & Vendor Coordination — Handle outbound communication with trade contractors and vendors — preparing and sending bid requests and work orders, following up on schedules and estimates, placing and tracking material orders, and coordinating the occasional pickup or delivery.

• Project Administration — Keep our project management system organized and current — setting up new projects, maintaining project files and records, monitoring daily log submissions, coordinating permit filings, maintaining office supplies, and supporting the team with basic quantity takeoffs when needed.

• Technology & AI Operations — Work within AI platforms like Claude and ChatGPT as part of your daily workflow. We have built operational tools and workflows using these platforms, and this role will execute, manage, and help grow them. This is not casual AI use — it is a working part of how we operate.

• Leadership & Team Support — Keep leadership on schedule with proactive calendar management. Coordinate with the design team on photography scheduling and warranty follow-ups. When something needs to happen and nobody else is carrying it, you pick it up.

Required

• Strong organizational and communication skills — written and verbal

• A working familiarity with residential construction — you don't need to build a house, but you shouldn't be starting from scratch on basic terminology and concepts

• Comfort with technology and a genuine willingness to work with AI tools as part of daily operations

• Detail-oriented with a basic understanding of invoicing, budgets, and payment tracking

• Self-directed, dependable, and eager to grow into increasing responsibility

• Located in the Atlanta metropolitan area

Preferred — Not Required

• Experience in a construction, design-build, or remodeling office environment

• Familiarity with construction project management software such as JobTread (our platform), BuilderTrend, or CoConstruct

• Experience with accounts payable or expense management

• Comfort reading residential floor plans

• Prior professional use of AI platforms such as Claude or ChatGPT

The Hamlin Group is an architect-led, design-build firm specializing in luxury residential remodeling in the greater Atlanta area. We are a small team that operates at a high standard — defined by craftsmanship, intention, and a refusal to cut corners. This role grows with the company, and the right person will find a long-term home here.

Our Mission
At The Hamlin Group, we set the standard for luxury home remodeling — driven by pride, precision, and purpose. We build spaces that inspire and a culture that refuses to cut corners — because excellence isn't our goal, it's our baseline.

Our Core Values — H.A.M.L.I.N.

• Honor Craftsmanship

• Attention to Design

• Measured & Intentional

• Luxury Through Collaboration

• Integrity at Every Step

• Never Settle