Crisis Counselor

Salary $18.83 Hourly Location Tioga County, PA Job Type Non-Civil Service Temporary Part-time Job Number N-2026-57899 Department Department of Transportation Division TR Trsm Srvs Sctn Opening Date 09/14/2026 Closing Date 9/23/2026 11:59 PM Eastern Job Code 05942 Position Number 00308144 Union AFSCME Bargaining Unit A1 Pay Group ST03 Bureau / Division Code 00083910 Bureau / Division Bureau of Innovations/Tourism Services Division Worksite Address Tioga County Welcome Center Worksite Address I-99 Southbound, 7 miles south of PA/NY border City Tioga, Pennsylvania Zip Code 16946 Contact Name Brenda Findley Contact Phone View phone number on click.appcast.io Contact Email View email address on click.appcast.io The Position Step into a lively and engaging role as a Tourist Information Counselor with the Pennsylvania Department of Transportation. This position lets you connect with travelers and help them make the most of their visit to Pennsylvania. You will share helpful information, provide guidance, and create positive experiences for guests. Join a team that values friendly service and enjoys helping others explore the state. Description of Work This position supports travelers by providing accurate information, helpful guidance, and strong customer service at Welcome Center facilities. As a Tourist Information Counselor, you will perform the following duties: Traveler Assistance: Provide directions, lodging information, and guidance to visitors seeking help Tourism Outreach: Support special programs, tours, and events that strengthen partnerships with tourism groups Center Operations: Maintain organized displays, stock supplies, and keep the Welcome Center clean Information Handling: Prepare daily reports, track visitor counts, and manage literature inventory Issue Response: Address unexpected situations by resolving routine concerns or contacting proper personnel Clerical Support: Complete general administrative tasks and assist supervisors with ongoing projects Work Schedule and Additional Information: Part-time temporary "on call" employment. Shifts vary and working hours are based on operational need. On call shifts can range from 7:00 AM to 7:00 PM, 7 days per week, (temporarily hours are 9:00 AM to 5:30 PM). Telework: You will not have the option to telework in this position. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. Required Experience, Training & Eligibility QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience in work involving public contact; or An equivalent combination of experience and training. Additional Requirements: You must be willing and able to work in and commute to Tioga County Welcome Center, Route 15 southbound, 7 miles south of PA/NY border, Tioga, PA 16946. You must have the ability to report to work within 1 hour of being called in. You must have front facing public contact experience. You must have experience working with computers. You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing. You must be able to perform essential job functions. Preferred Qualifications (not required) Five or more years of full-time experience in work involving front facing public contact. High school diploma or equivalent Veterans Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS) 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. #J-18808-Ljbffr