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Job Description

Job Description

Overview

ABOUT UWM 

As the #1 mortgage lender in the nation, UWM's mission is to help more people achieve homeownership. We do so by making the mortgage process faster, cheaper and easier by empowering independent mortgage brokers with exceptional client service and innovative solutions that help them succeed.  

BENEFITS & PERKS 

• Paid training 

• 96 hours of PTO your first year 

• Paid holidays 

• Health, dental and vision insurance 

• 401(k) with employer match 

• Flexible Spending Account (FSA) & Health Savings Account (HSA) 

• Free 24/7, on-site gym 

• Free fruit, coffee and soft drinks 

See all our benefits and perks available to team members here.  

Responsibilities

• Provide professional phone service to clients and internal teams 

• Enter, review and organize loan information and documents within our systems 

• Meet daily quality and production goals 

Qualifications

Must Have Qualifications:

• High school diploma or equivalent 

• Comfortable using technology and learning new software 

• Strong communication 

• Attention to detail 

• Positive, learning-focused attitude 

Nice to Have Qualifications:

• 1+ year of experience in a fast-paced customer service environment such as retail, hospitality, food service, delivery services or warehouse operations  

• Previous experience with Microsoft 365 tools such as Outlook, Teams, Excel or Word