ServiceNow CSM specialist
Novalink Solutions
REQUIRED QUALIFICATIONS: - ServiceNow certification: CISCSM (Customer Service Management). - 46 years handson ServiceNow admin/development; 2 full CSM implementations. - Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards. - Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices. - Architecture & data: SaaS/multitenant concepts; data modeling; CMDB relationships; familiarity with CSDM. - Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC. - Delivery excellence: ATF, versioning, release/change management, documentation. - Education: Bachelors in CS/IS/Engineering or equivalent experience. - Professional skills: analytical problemsolving, reliable followthrough, deadline ownership, independent work, and crossteam collaboration.bfb3568a-762b-4989-884b-a9682aa104ca
Vacancy posted 2 days ago
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