Help Desk Team Leader
Virtual Vocations Inc
To enhance operational strategies, the full-time Help Desk Team Leader will build and manage a remote team, oversee performance, and act as a liaison between associates and clients while handling escalations and training staff. Key responsibilities Build, develop, and manage a team to improve employee, client, and vendor relationships Supervise overall performance and conduct performance reviews for assigned associates Create and update procedures and documentation to enhance operational efficiency Required qualifications Bachelor's degree in information technology or related field, or equivalent work experience 1 year of leadership experience in mentoring associates or project leadership 3 years of experience in technical support of information systems technology Experience managing large teams in a remote capacity
Vacancy posted 2 days ago
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