Electrical Engineer

Senior Customer Service Engineer

Powering the Future of the Pacific Northwest: Be the Connection

The Bonneville Power Administration (BPA) is at the heart of the Pacific Northwest's energy landscape, responsible for ensuring an adequate, efficient, and reliable power supply for the region. As a Senior Customer Service Engineer, you are not just an employee; you are the primary technical authority and trusted business partner connecting BPA with its utility customers and generation developers. You are the vanguard, shaping the future of the regional power grid by leading the integration of resources while ensuring the system remains safe, stable, and economically sound.

As an Electrical Engineer, you will:

• Lead Strategic Grid Expansion: Act as the lead engineer and subject matter expert in developing comprehensive plans to modify and expand the BPA transmission system. You will work collaboratively with customers and internal teams to create innovative solutions that provide the best value for all parties.
• Serve as the Primary Technical Authority: Represent BPA as the main engineering point of contact for interconnection requests from public utilities, private companies, and generation developers. You will serve as the trusted consultant and expert advisor on all technical aspects of planning and expansion projects.
• Drive Complex Negotiations: Prepare and negotiate the technical details of engineering and construction agreements for expanding or modifying BPA's transmission network. You will be the final authority on the technical aspects of both short and long-term contracts.
• Manage Key Customer Relationships: Own the technical relationship with our customers. This includes leading investigations into power outages, proposing reliability improvements, and ensuring all of BPA's teams work together to provide timely and complete solutions to customer requests.
• Develop Next-Generation Solutions: Use your expert judgment and resourcefulness to solve unique and complex issues facing the grid. You will analyze system parameters, review proposals for impacts on the transmission system, and develop business cases for innovative solutions.
• Ensure Grid Reliability and Safety: Serve as a subject matter expert, working with interconnected utilities to develop joint plans that reinforce the transmission system. You will analyze the impact of mandatory reliability standards on customers and ensure compliance, keeping the grid secure and stable.