IT Level 2 Tech

As a Level 2/3 IT Technician at Generation Auto Group, you are responsible for supporting and maintaining the technology infrastructure that powers our dealerships across New York and New Jersey. You serve as a key technical resource for end users, dealership leadership, and the IT department by managing Microsoft cloud technologies, endpoint devices, networking, security, and dealership applications. Your work directly impacts business operations by ensuring reliable, secure, and efficient technology solutions across multiple locations. What You’ll Be Doing Microsoft 365 & Cloud Administration Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive Manage user accounts, licensing, permissions, and mailbox administration Support and maintain Microsoft Entra ID (Azure AD), including user lifecycle management, security groups, and access controls Configure and support Multi-Factor Authentication (MFA), Conditional Access Policies, and identity security initiatives Assist with Microsoft 365 security, compliance, and cloud administration projects Endpoint Management & Device Support Deploy, configure, maintain, and support Windows 10 and Windows 11 devices Manage mobile devices and endpoint policies through Microsoft Intune and MDM platforms Support Windows Autopilot deployments and device provisioning processes Perform workstation installations, upgrades, replacements, and lifecycle management Troubleshoot complex hardware, software, operating system, and application issues Networking & Infrastructure Support Troubleshoot networking issues including TCP/IP, DNS, DHCP, VPN connectivity, VLANs, wireless networks, and internet access Support dealership network infrastructure including switches, firewalls, wireless access points, and related equipment Assist with network upgrades, troubleshooting, and infrastructure improvement projects Coordinate with vendors and service providers to resolve connectivity and infrastructure issues Security & Identity Management Support endpoint security platforms and cybersecurity best practices Monitor and respond to security alerts, account issues, and identity-related incidents Assist with security incident response, remediation efforts, and documentation Manage user access requests, permissions, and security group administration Support email security initiatives and security awareness efforts Backup, Recovery & Business Continuity Monitor and support cloud‑based backup and recovery solutions Assist with backup validation, restoration requests, and disaster recovery testing Help maintain business continuity processes and technology recovery procedures Document backup configurations and recovery processes Dealership Technology Support Support dealership applications, including Tekion and other dealership management systems (DMS) Troubleshoot software, integration, and operational issues affecting dealership departments Support technology needs for sales, service, parts, accounting, finance, and administrative teams Assist with technology rollouts, software upgrades, and dealership acquisitions Project & Advanced Technical Support Serve as an escalation point for complex technical issues requiring advanced troubleshooting Automate repetitive administrative tasks using PowerShell or similar tools Assist with infrastructure projects, technology refreshes, system deployments, and migrations Coordinate with dealership leadership, vendors, and internal IT staff on projects and initiatives Maintain detailed documentation of systems, procedures, troubleshooting steps, and technology standards Travel & Onsite Support Travel regularly between dealership locations throughout New York and New Jersey Provide onsite technical support for workstations, printers, mobile devices, networking equipment, and dealership systems Support dealership acquisitions, renovations, infrastructure upgrades, and technology deployments Assist with conference room technology, executive support requests, and special events Be available for occasional early morning, evening, or weekend work during projects, emergencies, or system rollouts In Summary IT Technicians at Generation Auto Group play a critical role in maintaining a secure, reliable, and scalable technology environment across multiple dealership locations. This hands‑on position combines advanced technical troubleshooting, cloud administration, networking, security, project work, and onsite support to ensure employees have the tools and systems needed to deliver exceptional customer experiences every day. What We’re Looking For Hold a valid driver's license with a clean driving record Have 3+ years of IT support, systems administration, or infrastructure experience Strong experience supporting Microsoft 365, Exchange Online, Teams, SharePoint Online, and OneDrive Experience administering Microsoft Entra ID (Azure AD), Intune, and endpoint management solutions Strong understanding of Windows 10/11 deployment, configuration, and support Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs, and wireless networking Experience supporting endpoint security, MFA, Conditional Access, and identity management Ability to troubleshoot complex hardware, software, networking, and cloud‑related issues independently Comfortable supporting both remote and onsite users across multiple locations Experience with PowerShell scripting and automation is preferred Automotive dealership technology experience, including Tekion or other DMS platforms, is preferred Strong organizational skills with attention to detail and documentation Excellent customer service, communication, and problem‑solving abilities Able to work independently with minimal supervision Able to lift and move computer equipment, printers, and related technology assets up to 50 lbs Willing and able to travel regularly between dealership locations What We’ll Give You Paid Time Off Medical Insurance Dental Insurance Vision Insurance Voluntary Life, Accident & Critical Illness Insurance 401(k) with Employer Match Paid Holidays Employee Purchase Program Perks & Discount Program Monthly Employee Celebrations #J-18808-Ljbffr Generation Auto Group