Lead Patient Care Coordinator

Lead Patient Care Coordinator

A confidential, relationship-centered private dental practice in Burlington, Wisconsin is seeking an experienced Lead Patient Care Coordinator to help guide the patient experience and support the front office team.

This role is ideal for someone who loves helping people feel welcomed, informed, and cared for while also bringing organization, leadership, and accountability to the daily flow of the practice.

We believe healthcare is about human connection, not transactions. Patients deserve more than appointments and procedures; they deserve trust, clarity, kindness, and a team that helps them feel seen, heard, and valued.

Our mission is to empower healers and educators to provide patients with world-class care and achieve optimal health. As a Lead Patient Care Coordinator, you will help bring that mission to life by creating a smooth, supportive, and relationship-driven experience for every patient and every teammate.

What Makes This Role Meaningful

This is not just a scheduling or administrative role. The Lead Patient Care Coordinator helps set the tone for the entire practice.

You are often the first voice a patient hears, the first smile they see, and the person who helps them understand the next step in their care. You help patients feel confident, respected, and supported while helping the team stay aligned, prepared, and focused.

In this role, you will model our core values:

• Patient Obsession Every call, greeting, handoff, and follow-up should serve the patient's health, trust, and experience.
• Team Empowerment You will help create a front office environment where team members feel supported, trained, and heard.
• Team Development You will help strengthen systems, coach teammates, and raise the standard for patient communication and care coordination.
• Relationship-Driven Care You will build trust with patients through warmth, consistency, clarity, and follow-through.
• Golden Rule Patient Care We do what is best for the patient, even when it takes extra effort.
• Golden Rule Team Care We treat teammates with respect, patience, and kindness especially on busy days.

What You'll Do

As our Lead Patient Care Coordinator, you will:

• Welcome patients with warmth, professionalism, and genuine care
• Lead and support the front office/patient care coordination team
• Manage patient scheduling, confirmations, follow-ups, and appointment flow
• Help patients understand treatment plans, financial options, insurance details, and next steps
• Partner closely with doctors, hygienists, assistants, and administrative team members
• Support daily huddles, patient handoffs, and communication between clinical and front office teams
• Help maintain accurate patient records while protecting confidentiality and HIPAA standards
• Identify opportunities to improve systems, communication, and the patient experience
• Model accountability, calm leadership, humility, and kindness
• Help create a practice environment where patients trust us for a lifetime and tell others why

Who We're Looking For

The right person for this role is someone who:

• Has dental front office, treatment coordination, scheduling, or patient care coordination experience
• Has prior lead, training, or mentoring experience, or is ready to grow into a leadership role
• Communicates with warmth, clarity, and confidence
• Is organized, proactive, dependable, and solutions-oriented
• Can balance patient compassion with strong follow-through
• Understands the importance of confidentiality, accuracy, and trust
• Enjoys helping both patients and teammates succeed
• Thrives in a collaborative private practice environment
• Believes exceptional patient care begins before the patient ever sits in the chair

You'll be part of a practice that chooses value over volume and connection over transactions. We are building a team where clinical excellence, collaboration, and human kindness work hand in hand one patient, one relationship, and one smile at a time.

This is a meaningful opportunity for a Lead Patient Care Coordinator who wants to help shape the patient journey, strengthen team culture, and support a practice where people feel genuinely cared for.

Interested candidates are encouraged to apply confidentially. We would love to connect with a Lead Patient Care Coordinator who believes exceptional dentistry starts with exceptional relationships.