Front Desk Attendant

Description

Join the Mountainside Fitness Team

About the Role

We're looking for a warm, welcoming, and dependable individual to join our front desk team at Mountainside Fitness — an upscale health club where members feel valued from the moment they walk through the doors. As a Front Desk Attendant, you'll be a friendly and professional first point of contact, helping members with their needs, providing exceptional customer service, and creating a positive experience every visit.

Why Mountainside Fitness?

We invest in our people. Here's what you can expect as part of the Mountainside family:

• Complimentary gym membership plus deep personal training discounts
• Onsite childcare — bring your kids to work with you
• Consistent schedules that stay the same week to week — no surprises
• Flexible pay for hourly employees — access your earnings when you need them
• Real growth opportunities — 100% of our General Managers were promoted from within

Key Responsibilities

Member & Guest Experience

• Warmly greet and check in Members and guests, creating a welcoming first impression
• Respond promptly and professionally to guest needs, requests, and concerns
• Communicate relevant guest information to the appropriate departments in a timely manner
• Provide basic equipment orientation and assistance to Members as needed

Safety & Club Standards

• Uphold and enforce club safety policies to protect the well-being of all Members and guests
• Maintain a professional, conservative appearance in accordance with club dress policy
• Complete assigned cleaning tasks to help maintain a clean and safe environment

Operations & Administration

• Operate standard office equipment including phones, computers, and copy machines
• Accurately perform basic math functions related to daily operations
• Complete tasks and assignments consistently and thoroughly, communicating any concerns to management

Qualifications

Experience & Skills

• Previous experience in customer service, front desk, or a related field preferred
• Strong interpersonal skills with the ability to build rapport with a diverse membership
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple tasks
• Problem-solving and conflict resolution skills
• Self-motivated and proactive — takes initiative and seeks out additional duties

Character & Reliability

• Demonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasks
• Communicates professionally with managers, co-workers, and Members

Requirements

Physical Requirements

• Must be at least 16 years or older.
• Must be able to lift a minimum of 30 lbs.
• CPR Certification required within 30 days of start date — sponsored by Mountainside Fitness at no cost to you
• Must be able to maneuver throughout the club and equipment.
• Physical ability to complete assigned cleaning tasks.
• Skills & Competencies
• Provide basic equipment assistance.
• Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
• Consistently complete simple mathematics functions.
• Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
• Possess problem solving and conflict resolution skills.
• Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
• Ability to communicate effectively with managers, co-workers, and members.
• Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.