Patient Care Coordinator / Front Office Coordinator
The Aubin Aphasia Speech and Language Center LLC
Job Description
Job Description
Patient Care Coordinator / Front Office Coordinator
Location: Bainbridge Island, WA
Schedule: Part-time (Afternoon Hours)
Aubin Aphasia Speech and Language Center is a collaborative outpatient speech-language pathology practice dedicated to helping children and adults achieve meaningful communication. We pride ourselves on providing compassionate, individualized care while creating a welcoming environment for every family who walks through our doors.
Position SummaryWe are seeking a friendly, organized, and proactive Patient Care Coordinator to serve as the welcoming face of our clinic during afternoon hours. This position plays a vital role in creating a positive experience for patients and families while helping maintain full therapist and tutoring schedules through excellent communication and relationship-building.
The ideal candidate enjoys talking with people, is comfortable making outbound phone calls, and thrives in a fast-paced environment where customer service and organization are equally important.
ResponsibilitiesFront OfficeWelcome patients, tutoring families, and visitors with a warm and professional demeanor.
Check patients in and out.
Answer phones and respond to general inquiries.
Maintain a clean, organized, and welcoming reception area.
Assist with scheduling and appointment changes.
Support clinicians with administrative tasks as needed.
Make outbound calls to tutoring families to check in on their experience.
Build relationships with families and answer general questions.
Identify scheduling opportunities and help fill available tutoring appointments.
Follow up with families who have missed appointments or paused services.
Maintain accurate communication notes within the scheduling system.
Help maximize clinician schedules through proactive outreach.
Assist with data entry and maintaining patient records.
Coordinate paperwork and intake documents.
Support special projects and community events as assigned.
Help ensure smooth daily clinic operations.
Excellent verbal and written communication skills.
Friendly, professional, and compassionate personality.
Comfortable making frequent outbound phone calls.
Strong organizational and multitasking abilities.
Detail-oriented with excellent follow-through.
Experience in customer service, healthcare, education, or office administration preferred.
Ability to work independently while supporting a collaborative team.
We're looking for someone who:
Loves connecting with people.
Enjoys solving scheduling puzzles.
Takes initiative without waiting to be asked.
Is dependable and highly organized.
Creates a welcoming environment for every family.
Is comfortable balancing front desk responsibilities with proactive outreach.
Supportive and mission-driven team.
Opportunity to make a meaningful impact on families.
Collaborative work environment.
Flexible part-time afternoon schedule.
Meaningful work helping individuals improve communication and quality of life.
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