Community Ambassador

Job Description

Job Description

About GLIDE

GLIDE is a leader in social justice, dedicated to ending poverty and transforming lives. We offer services, advocacy, and a supportive community to help people achieve stability and thrive. We address issues like poverty, homelessness, and social justice to create an inclusive, loving community.

 

Position Summary

As a Cecil Williams Community Ambassador, you will be an integral part of a dynamic team dedicated to placemaking and community-building in the vibrant Tenderloin neighborhood of San Francisco. You will engage with residents, businesses, landlords, housed and unhoused neighbors, Single Room Occupancy (SRO) facilities, and other stakeholders with, embodying the values of GLIDE. You will help equip stakeholders with information regarding neighborhood resources and services, assist those in need to directly access those services, and represent GLIDE’s mission, vision, and values while actively contributing to maintaining cleanliness, friendliness, and community well-being.  

 

Cecil Williams Community Ambassadors understand how poverty, marginalization, and other forms of trauma impact community engagement and wellness. Ambassadors must be able to show excellent judgment related to community needs to advance successful “engagements, referrals, and connections” with residents, businesses, and visitors. Ambassadors facilitate meaningful access to housing services, food, primary medical care, behavioral health care, testing, medication-assisted treatment, and other support services.

 

This position requires direct contact with diverse, high-risk individuals with complex needs, many of whom are active substance users. This job also involves street and neighborhood outreach where potential and/or current clients may spend time and/or live. Regular and predictable attendance is required. 

 

Looking for immediate hires.

Essential Functions

• Engage with housed and unhoused residents, businesses, landlords, visitors, and SRO facilities in the Tenderloin district with a friendly and de-escalatory demeanor, demonstrating empathy, kindness, and the values of GLIDE.
• Refer housed and unhoused residents, businesses, landlords, visitors, and SRO facilities to resources, services, and amenities, including shelters, food assistance programs, and community events, with a focus on fostering a sense of community and connection.
• Offer directions and guidance to individuals seeking assistance or information, demonstrating patience, understanding, and a willingness to help.
• Monitor street activity and address safety hazards, cleanliness issues, or illegal activities, appropriately coordinating with local authorities, partner non-profits, and GLIDE programs.
• Engage in cleaning and maintenance activities such as picking up litter, sweeping sidewalks, and removing graffiti to enhance the appearance and sanitation of public spaces, with a dedication to creating a more beautiful and inviting community.
• Administer first aid, including but not limited to CPR and Narcan, following established protocols and procedures, with compassion and a commitment to saving lives.
• Distribute educational materials and assistive resources related to public health, safety, and community development initiatives, with a focus on empowering individuals to make positive choices for themselves and their community.
• Collaborate with local businesses, nonprofits, and government agencies to support neighborhood improvement projects and initiatives, fostering a sense of unity and collective responsibility.
• Participate in community outreach and engagement events to promote positive interactions and build relationships with residents and stakeholders, cultivating a sense of belonging and inclusion.
• Maintain accurate records of observations, engagements, referrals, connections, and outreach activities, with integrity and attention to detail.
• Attend regular meetings and training sessions to stay informed about neighborhood developments, resources, and best practices, with a commitment to embodying the values of GLIDE.

Qualifications

• Experience: At least 2 years of experience in community outreach, case management, social services, or related fields.
• Tenderloin Familiarity: Comfortable walking and working in the Tenderloin or similar urban environments.
• Communication Skills: Strong verbal skills and the ability to interact effectively with diverse populations.
• De-escalation Skills: Experience handling conflict situations, such as calming an agitated person or diffusing a potential altercation. Example: Successfully calming a distressed individual in a public space by listening, speaking calmly, and providing appropriate assistance.
• Tact and Diplomacy: Handle sensitive situations calmly and politely.
• Compassion: Care about people experiencing homelessness, addiction, or mental illness.
• Teamwork: Work well alone or with others in a fast-paced environment.
• Problem-Solving: Stay calm and think clearly in crisis situations.
• Flexibility: Willing to work different shifts, including evenings and weekends.
• Physical Stamina: Able to stand and walk for long periods and work outdoors.
• CPR and First Aid: Certified or willing to get certified after hire.
• Narcan Training: Trained or willing to get trained to use Narcan.
• Driver's License: A valid California driver’s license and a good driving record are preferred.

Physical Requirements

• Ability to walk far distances and stand for extended periods of time; 90-95% of work time is spent walking, standing, or otherwise on your feet.  
• Ambassadors dedicate a substantial portion of their time to outdoor activities. During their duties, employees may cover distances of five to seven miles per day. Essential qualifications include the capacity to bend, lift, and sustain standing and walking positions throughout the shift. Additionally, the role necessitates the ability to lift objects weighing up to 50 lbs., maneuver carts, and set up our mobile kiosk stations, tables, and/or canopies when necessary. Given the nature of these outdoor responsibilities, employees will be exposed to sunlight, dust, and varying temperatures and humidity levels.  
• The job of Ambassador is physically and mentally demanding. Problems arise constantly and staff must maintain a de-escalatory demeanor while addressing community needs. Because of these demands and the amount of standing and walking required, stamina and a high energy level are essential.

This is a full-time (40 hours per week) Non-Exempt position.

GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, people with lived experiences, differently abled people, and LGBT persons are strongly encouraged to apply. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.