Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support refund application processing and provide responsive assistance to property owners in South Holland, Illinois. This Long-term Contract opportunity combines high-volume administrative review with direct customer interaction, requiring strong organization, accuracy, and professionalism. The person in this role will help ensure submissions meet program standards while guiding applicants through each step of the process.

Responsibilities:

• Evaluate refund submissions to confirm all required information, supporting records, and eligibility details are present before moving applications forward.

• Assist property owners by answering questions, explaining documentation expectations, and helping them complete and submit applications correctly.

• Record application activity in the processing system, including review notes, status updates, and assigned tracking numbers for each case.

• Manage a personal workload queue efficiently, balancing timeliness and accuracy to meet daily and weekly production goals.

• Perform independent reviews as part of a two-step verification process before routing completed files for supervisory approval.

• Identify incomplete, inconsistent, or questionable submissions and initiate follow-up or escalation when additional review is needed.

• Maintain organized digital files and accurate data entry so application materials are properly documented and easy to retrieve.

• Handle inbound and outbound communication with applicants regarding submission status, missing items, and next steps in the review process.

• Follow established program rules, confidentiality standards, and quality controls while reporting unusual activity or potential fraud concerns to leadership.

The salary range for this position is $19 to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

• High school diploma or equivalent is required.
• Additional education in business, public administration, finance, or a related discipline is preferred.
• Previous experience in customer service, call center support, application processing, claims review, or administrative operations is preferred.
• Ability to review documents carefully and detect missing information, inconsistencies, or eligibility concerns.
• Strong verbal and written communication skills with the ability to assist applicants in a clear and detail-oriented manner.
• Comfortable handling inbound and outbound calls while maintaining a high level of service.
• Proficiency with data entry, order entry, and computer-based systems used to track case activity and documentation.
• Ability to manage a high-volume workload, stay organized, and consistently meet quality and productivity expectations.