Customer Service Representative

Description Customer Service Representative Job Summary: A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls. Responsibilities and Duties Answering and redirecting high volume calls Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims. Resolve premium and billing questions and inquiries. Assist customers with filing claims. Record keeping and updating customer files. Perform other general tasks as needed. Qualifications and Skills: 1+ years of call center experience 1+ years of insurance experience Proficient knowledge of customer service, and standard office practices and procedures. Proficient computer skills. Proficient standard office equipment skills. Outstanding communication skills, both written and verbal. Strong people skills. Excellent phone etiquette. Outstanding organizational skills and attention to detail Bilingual a plus High school or equivalent (Required) Insurance experience a plus Pay: $18.00 - $21.00 per hour Location: Matawan, NJ (On-Site) Job Type: Full-time Benefits : 401(k) matching Health insurance Paid time off Experience level: 2+ years Shift: Monday-Friday Day shift Morning shift Work setting: Call Center In-person Ability to commute/relocate: Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required) Experience: Insurance verification: 2 years (Required) Life Insurance experience (a plus) Bi-lingual Preferred Hiring: 2 positions for this role #J-18808-Ljbffr M3 Technology LLC