Senior Manager, Internal Communications

Leads the strategy and execution of content across divisional internal communications. Oversees a team of content creators and serves as the central editorial authority-ensuring all communications are clear, compelling, and aligned to business priorities and Vanguard standards. Partners closely with senior leaders and stakeholders to shape messaging, elevate storytelling, and drive consistent, high-impact communications.

Responsibilities:

• Lead & Develop Content Organization
  Manage and develop a team of writers and content creators; establish a high-performing culture with a strong focus on writing excellence, coaching, and continuous skill development.
• Editorial Leadership & Standards
  Serve as the lead editor across all communications; set and enforce editorial standards for quality, clarity, voice, and consistency.
  Provide hands-on editing and direction to ensure content meets a high bar.
• Strategic Messaging & Storytelling
  Translate complex business strategies into clear, cohesive narratives that resonate with diverse audiences.
  Shape enterprise and divisional storytelling across key initiatives.
• Stakeholder Leadership & Influence
  Serve as a senior advisor to leaders and partners; proactively shape communications approaches and messaging.
  Manage a broad set of stakeholders, aligning priorities and navigating competing demands with confidence.
• Content Strategy & Planning
  Oversee content planning and prioritization to ensure alignment with business goals and audience needs.
  Drive a cohesive, integrated approach across channels and formats.
• Execution Excellence
  Ensure delivery of high-quality content across written, visual, and multimedia formats.
  Maintain consistency and effectiveness across all communications touchpoints.
• Continuous Improvement
  Use feedback, data, and industry best practices to elevate content quality and team effectiveness.
  Strengthen editorial processes and workflows to improve efficiency and impact.

Qualifications:

• Eight years related work experience, five years consulting and delivering internal communications experience preferred. Supervisory experience preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Demonstrated experience managing content teams and developing writing talent.
• Exceptional writing, editing, and editorial judgment with a proven ability to maintain high standards at scale.
• Strong experience advising senior leaders and managing complex stakeholder environments.
• Ability to translate business strategy into clear, compelling communications.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard


At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.