Customer Service Representative - Monday - Friday

Job Description

Job Description

We are looking for a customer-focused detail-oriented individual to support employees with questions related to benefit programs in Bentonville, Arkansas. This Long-term Contract opportunity is well suited for someone who communicates clearly, handles confidential information with care, and can work effectively in a remote environment to start. In this role, you will assist with health, retirement, enrollment, and claims-related inquiries while delivering accurate guidance and a positive service experience.

Responsibilities:
• Respond to employee inquiries about health, retirement, enrollment, claims, and other benefit-related topics with accuracy and care.
• Help individuals navigate online portals, internal systems, and available resources to complete benefits-related tasks.
• Investigate questions thoroughly, resolve routine concerns independently, and escalate more complex issues to the appropriate support teams.
• Record each customer interaction carefully and maintain complete, accurate documentation in the required systems.
• Manage conversations efficiently while working across multiple platforms and applications at the same time.
• Safeguard personal and benefits information by following confidentiality and data privacy standards.
• Participate fully in required training and apply new information quickly to deliver consistent service.
• Maintain a dependable remote work setup and remain engaged, available, and attentive throughout scheduled hours.• Previous experience in customer service, call center support, or a similar high-volume service environment.
• Strong verbal and written communication skills with the ability to explain information clearly and professionally.
• Ability to work independently, use sound judgment, and stay organized in a remote setting.
• Comfortable learning new systems and navigating multiple applications while assisting customers.
• High level of accuracy, attention to detail, and commitment to thorough documentation.
• Reliable attendance and availability to complete required training and work a Monday through Friday schedule.
• Private home workspace with secure internet service meeting minimum speed requirements of 25 Mbps download and 5 Mbps upload.
• Experience supporting benefits, insurance, healthcare, pharmacy, banking, HR, claims, or open enrollment processes is preferred.