Key Account Manager

Key Account Manager - Education Partnerships (Schools | Local Authorities)

Surrey | Full-time

The accounts you've already won are the ones with the most to lose.

We're working with an education organisation that delivers personalised 1-to-1 tutoring to children and young people with SEND and alternative provision needs, in partnership with Local Authorities, schools and families.

They're looking to appoint a Key Account Manager to manage and grow their existing portfolio of Local Authority, school and education-sector accounts. Reporting to the Head of Sales, you'll be the main point of contact between clients and the operational delivery team, keeping accounts running smoothly and identifying where they can grow.

What You'll Be Doing

Managing relationships with key stakeholders, including SEND teams, Virtual Schools and Inclusion Leads

Conducting regular account reviews

Identifying and driving revenue growth through increased placements within your existing accounts

Collaborating with the Business Development team on tenders

Making sure service delivery standards are consistently met

Working to KPIs and revenue targets tied to account growth and retention, not new logos

What We're Looking For

You'll ideally have:

3+ years' experience in Account Management, Client Success or Relationship Management

A proven track record of growing accounts you already hold, not just winning new ones

Experience managing multiple stakeholder relationships at once

Strong commercial awareness and a consultative approach to relationship-building

Experience working to KPIs and revenue targets

Excellent communication and presentation skills

Highly organised, with genuine attention to detail

It would also help if you have:

Experience in education, tutoring, SEND, Local Authorities or the wider public sector

An understanding of Alternative Provision and SEND frameworks

Experience managing public sector accounts

Some knowledge of education procurement processes

Experience with CRM systems such as HubSpot or Salesforce

Why Join?

Help children and young people with SEND access the support they need

Take ownership of a portfolio of accounts that already trust the business

Hybrid and flexible working

£40,000 base plus performance-based bonus, OTE c. £48,000

Ongoing professional development, with the opportunity to influence strategic growth

If you know how to keep an account, not just win one, we'd love to hear from you.