Inside Sales Representative

INSIDE SALES REPRESENTATIVESRESPONSIBILITIES:Support overall sales effort by working with FSM, distributors, end-users, and potential new customers, ensuring customer satisfaction and increased sales.DUTIES:Answer phones and respond to email correspondence.Act as main contact person for FSM and distributors within Inside Sales Territory.Performs backup role in the absence of other Inside Sales reps.Maintain Inside Sales Territory account information / order requirements within X3.Enter orders into X3 ERP System.Work with other departments to ensure orders are sent out accurately and timely.Expedite distributor follow-up requests with Production Control / Purchasing.Promote the use of B2B website to have distributors place orders, review inventory levels, and access acknowledgement / invoices.Assist in the processing of invoicing paperwork ensuring that shipments are being sent correctly, discounts are being applied. etc.Provide initial assistance with technical calls.Process returns per RGA policy.Enter data into CRM program to assist Field Sales with communications and distributor support.Perform other duties assigned by the Inside Sales Manager.EDUCATION:Associate’s degree in related field required.A bachelor’s degree in business is preferred.EXPERIENCE:3 - 5 years office inside sales / customer service experience.SKILLS:Strong written and verbal communication skills, including active listening.Ability to work independently along with problem solving.Working knowledge of Microsoft Office.Sage X3 ERP familiarity a plus.Microsoft Dynamics CRM knowledge preferred.Knowledge of business processes. #J-18808-Ljbffr LMT Onsrud LP