Program Manager, Partner Content & Storytelling

About the Team

The Business Marketing team helps businesses understand adopt and get value from OpenAIs products. Partner Marketing brings that mission to life through the OpenAI Partner Network helping partners communicate their value demonstrate customer impact and grow their businesses with OpenAI.

We work closely with Partnerships Sales Product Marketing Communications and partner organizations to turn shared opportunities into programs that drive adoption customer engagement and measurable business results.

About the Role

We are hiring a Program Manager to build and scale partner storytelling customer proof and public-facing content programs for the OpenAI Partner Network. You will own the program strategy and end-to-end delivery from identifying compelling customer outcomes and building partner relationships to developing case studies whitepapers webinars and web content.

A central responsibility is building a scalable partner customer reference programfrom identifying promising stories and developing relationships to publishing case studies whitepapers and webinars. You will establish the processes editorial standards and distribution plans that make this work repeatable and build a trusted destination for partner-led customer stories.

You will also shape OpenAI Partner Network website messaging and content support partner launches and announcements. Across these efforts you will prioritize the stories and programs with the greatest potential to support adoption pipeline and partner growth.

This is a highly cross-functional individual contributor role with no people-management responsibility. It is built for someone who combines strategic judgment with hands-on execution: a curious storyteller who builds strong relationships moves quickly and turns ideas into finished work.

This is a hybrid role based in office three days a week at our San Francisco office.

In this role you will:

• Build and own the partner customer reference program. Establish a repeatable approach to sourcing qualifying developing approving and publishing customer stories with partners. Develop internal proof points that can mature into public references as customer readiness and permissions allow.

• Create compelling customer proof. Lead case studies whitepapers webinars and other content that connects partner expertise and OpenAI capabilities to specific customer challenges use cases and measurable outcomes.

• Develop partner narratives and messaging. Synthesize technical customer and business information into clear positioning thought leadership and messages for internal and external audiences.

• Shape the OpenAI Partner Networks web presence. Own website content strategy messaging and ongoing content development working with Brand Design and web teams to communicate the networks value and create a cohesive partner identity.

• Support partner launches and communications. Develop launch narratives messaging announcements and supporting content in close partnership with Partnerships Product Marketing Communications Legal and partner teams.

• Build relationships that unlock strong stories. Work directly with partner founders executives marketing teams and customers to uncover differentiated outcomes and move opportunities from initial conversation through publication.

• Prioritize for business impact. Focus resources on opportunities that support adoption qualified pipeline and partner growth balancing near-term opportunities with the long-term development of the reference program.

• Put content to work across channels. Partner with Sales Field Marketing and campaign teams to bring customer proof into sales conversations partner programs campaigns events and digital experiences.

• Create an effective operating rhythm. Maintain a clear editorial pipeline ownership approval process and publishing cadence. Track reference readiness content engagement sales usage and contribution to pipeline and adoption using those insights to improve the program.

You might thrive in this role if you have:

• 10 years of experience across partner marketing product marketing customer marketing content marketing communications or related B2B technology marketing roles.

• Exceptional storytelling and editorial judgment with the ability to absorb substantial information quickly and turn it into a coherent narrative strategy and message.

• Experience building customer reference or storytelling programs including developing case studies whitepapers webinars and thought leadership grounded in credible customer outcomes.

• Strong business judgment and a track record of choosing marketing investments based on customer relevance pipeline potential adoption and commercial impact.

• A hands-on approach to execution. You are comfortable conducting interviews drafting content developing messaging coordinating approvals and getting work published.

• Strong relationship-building skills curiosity and persistence. You can earn trust with founders executives and customers ask thoughtful questions and follow through to bring stories to completion.

• The ability to collaborate across Partnerships Sales Product Marketing Communications Brand and Legal while maintaining clear ownership and momentum.

• Experience translating technical capabilities into accessible customer value with careful attention to accuracy substantiation and permissions.

• Comfort moving between strategy and execution building an initial version quickly learning from results and creating repeatable programs that scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement .

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link .

At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Required Experience:

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