Account Manager

Job Description

Job Description

Account Manager

Shift: Standard Day Shift

Salary: Hourly rate $27.00-$32.00/hr (Dependent on Experience)

Who we are

We are a premier metal stamping and manufacturing company located in Euclid, OH, serving diverse industrial markets with high-quality component parts. Our team is committed to precision manufacturing, exceptional customer service, and providing a supportive, growth-oriented work culture.

Account Manager Role

The Account Manager oversees order entry, logistics coordination, and customer communication to ensure seamless execution from purchase order creation through final product delivery. This role serves as a key liaison between internal operations, production teams, and external customers to deliver timely and accurate administrative support.

Account Manager Responsibilities

• Manage order entry and send prompt order acknowledgments to key customer accounts

• Coordinate domestic and international freight shipments, including paperwork creation and truck scheduling

• Generate purchase orders for fasteners and component parts to support ongoing production needs

• Invoice customers promptly upon the receipt and shipment of finished goods

• Print and distribute production routers on weekly, monthly, and as-needed schedules

• Follow up consistently on past open purchase orders and pending inventory requests

• Work cross-functionally with production and office personnel to ensure timely order fulfillment

• Assist with internal employee benefits communication and address general workforce questions

• Review and correct production team members' timesheets to maintain accurate reporting

• Maintain detailed administrative records and discrete files for confidential business processes

Account Manager Reporting Relationships

This position reports directly to the Office Manager and does not have any direct reports.

About You

• Possess 3+ years of experience in customer service or within a manufacturing environment

• Demonstrate a high level of discretion when handling sensitive and confidential information

• Exhibit strong technical skills with an ability and willingness to learn new software platforms

• Display excellent organizational skills and precise attention to detail in a fast-paced setting

• Show effective verbal and written communication skills across all organizational levels

• Demonstrate strong problem-solving skills to navigate cross-functional logistics challenges

• Possess strong time management abilities to balance multiple priorities and tight deadlines

• Maintain a collaborative and team-oriented approach to daily office duties

Next Steps

If detail oriented and communicative describes you, we would like to hear from you.

Additional Information

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Physical Demands & Working Conditions: Position operates in a standard office environment within a manufacturing facility. Requires sitting for extended periods, working with office equipment and computers, clear communication, and occasional walking through production areas.

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