Systems Administrator

Systems Administrator Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform how Washingtonians receive state services. This Systems Administrator will research, design, and develop agency-wide solutions to support Human Resources, Finance, and other line‑of‑business requirements. About the opportunity This position is part of WaTech’s Agency Technology Services (ATS) unit within the Strategy and Management Division. It reports to the ATS Systems Administration Supervisor and supports internal and external agency staff. Responsibilities Perform user‑level administration and oversight of system areas to ensure optimal system access. Establish and maintain system accounts and access. Migrate data from on‑premises solutions to cloud solutions. Use the agency IT Service Management tool to respond to and manage user tickets. Develop and maintain ServiceNow reporting, dashboards, and analytics to support KPI tracking and operational visibility. Build, configure, and optimize workflows using Flow Designer and other automation capabilities. Utilize App Engine Studio to design and implement low-code/no-code solutions supporting business process automation. Apply JavaScript fundamentals and basic GlideRecord techniques to support scripting, troubleshooting, and data operations. Support and maintain integrations, including REST API‑based data exchange and SSO integrations. Design, develop, configure, and maintain database monitoring tools and alerts. Perform database installs, updates, and validate software as required. Build, maintain, and diagnose database configurations following agency standards and best practices. Implement database backup solutions and database software installations across the agency. Qualifications Five years of experience developing and supporting enterprise‑level applications, including advanced customization, SQL databases, and scripting. One year of experience developing, administering, migrating, and maintaining SharePoint and Office365 services. One year of experience developing and administering databases, with experience in SSRS, SSIS, and T‑SQL. Formal education in computer science or a closely related field, or an accredited certificate program (substitutes one year of experience for one year of education, up to four years). Technical and non‑technical writing skills. Proven experience managing source code using a source‑control product. Experience working with customers to gather business requirements and translate them into technical requirements. Preferred Qualifications Experience using Microsoft’s Azure DevOps or GitHub Enterprise in a team development environment. Proven DevOps experience, including firewall requirements planning, server planning, and administration in an IaaS environment. Knowledge of networking and telecommunications concepts. Knowledge of IT Infrastructure Library (ITIL). Benefits Employees have access to an employee benefits package that includes medical, dental, paid leave, holidays, and retirement plan options. Telework This position is approved for telework. EEO Statement WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives, and unique identity. Background Check This position requires a background check. Information from the background check will be considered in determining the applicant’s suitability and is a continued condition of employment. #J-18808-Ljbffr