Customer Sales Representative

Customer Sales Representative

Precision Display Repairs (PDR), located in Camarillo, CA has an opening for a Customer Service Representative. The Customer Service Representative will be responsible for direct communications with customers, including through telephone and email. The main goal is to ensure customer satisfaction by promptly addressing their inquiries and resolving their issues.

Essential Job Functions:

• Deal directly with Customers as first point of contact
• Follow up with Customer inquiries
• Provide Customer with product and service information
• Identify, research and resolve Customer issues using the computer system
• Update Customer information in computer system, as needed
• Verify shipped product is scanned out at the correct price in the computer system
• Advise Accounting via email of invoicing $ amounts for shipped product, along with a copy of packing list
• Production of Customer Performance Reports
• Assign Return Merchandise Authorization (RMAs) as necessary

Marginal Job Functions:

• Knowledge of general office clerical procedures.
• Strong computer skills with expertise in Microsoft Word, Excel, and PowerPoint.
• Ability to regularly exercise sound judgment.

Safety Requirements:

• Will participate in and support safety initiatives, safe work practices and compliance.
• Will participate in safety activities including the following: immediately reporting hazards, unsafe work practices and accidents/injuries.
• Will follow all safety rules, FAA regulations, PPE compliance and equipment operation requirements.

Working Conditions:

Physical Demands: May require the following: sitting or standing for extended periods of time; frequent walking, bending, and reaching to shoulder level; occasional squatting, lifting, carrying, pushing or pulling weight up to 20 pounds; repetitive hand movement; eye-hand coordination and manual dexterity; corrected vision and hearing to normal range.

Equipment Operated: Ability to operate office machines and equipment and troubleshoot problems with equipment.

Work Location: PDR facility in Camarillo, CA

Protective Equipment Required: None

Potential Hazards: Minimal; PDR is a non-hazmat company.

Job Specifications:

• Exceptional communication skills to effectively interact with Customers, understand their needs, and provide clear and concise responses to their inquiries.
• Strong Customer Service skills to ensure customers feel valued and satisfied with the provided services or products.
• Patience and empathy to handle frustrated customers and provide solutions that address their concerns effectively.
• Problem-solving skills to accurately identify issues and develop effective solutions promptly.
• Technical knowledge to understand the product or service, troubleshoot issues, and guide customers through resolution steps.
• Proficient computer skills, including Microsoft Office Suite; especially Excel Spreadsheets.
• Strong time management skills.
• Excellent verbal and written communication skills.
• Some negotiation skills a plus.
• Strong organizational skills.
• Strong interpersonal skills to work with team members, clients and suppliers.
• Excellent attention to detail to ensure all purchase orders are accurate.

Education/Training: High school diploma; AS in Administration a plus

Experience: At least two years of related customer service-related experience, customer-facing role, or related field preferred.

Certificates/Licenses: None

Other: Other duties may be assigned in role to support other Logistics and Administrative, personnel or projects.

We are a stable and growing organization with a tremendous infrastructure to support the professional efforts of its highly capable staff while maintaining a friendly and down-to-earth work environment. We offer great income and benefit packages, to include 401(k) with company match. Why just strive come thrive with PAG. With PAG, the sky really is the limit!