Client Service Delivery Specialist

Client Service Delivery Specialist

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Summary

• Responsible for coordinating SGS services locally and globally.

Job Functions

• Receive Orders from clients, sales and account management Teams for the local and global operations.
• Ensure proper documentation and order processing
• Opens orders in Systems
• Notify Sales and Account Management Teams of service delivery delays.
• Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
• Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution.
• Coordinate invoicing with invoicing team.
• Send Reports to clients.
• Maintain job folders and filing.
• Other duties assigned as necessary in response to business needs.
• Performs collection efforts to meet DSO targets

Qualifications

Education and Experience

• High school diploma or GED (Required)
• Associate's degree in science background (Preferred)
• Two or more years of administrative or operational experience, familiarity with data entry
• Proficient in Microsoft Office- Word, Excel, and Outlook specifically.
• Working in laboratory environment a plus

Skills

• Ability to establish effective working and team relationships with internal and external customers, works in a collaborative manner.
• Highly motivated, dependable, and detail oriented.
• Strong communication and organizational skills.

Functional Competencies

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
• SGS is an Equal Opportunity Employer.

Additional Information

Compensation

The expected salary for this position is $24.00 to $28.00 per hour. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

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