Service Delivery Coordinator

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. The Technical Delivery Coordinator plays a key role in bringing software enhancements to life by supporting work from early planning through deployment. In this highly collaborative position, you’ll partner closely with developers, QA, and business stakeholders to keep initiatives moving forward, ensure tasks are clearly defined, and maintain visibility into progress and priorities. Your coordination and attention to detail help create smoother handoffs, well-prepared releases, and high-quality outcomes that directly support the business. This role operates on a hybrid schedule , combining on-site collaboration with remote work. What You Will Be Doing Development Coordination Partner with the Development Manager and technical teams to prepare approved development tasks, documenting scope, requirements, and acceptance criteria. Coordinate and track development work across multiple teams, keeping task status current and aligned with the release schedule. Monitor progress and proactively share updates, risks, and potential blockers with the Development Manager and stakeholders. Collaborate with developers and QA to gather and document development effort estimates. Review completed development work to ensure it’s complete, well-documented, and ready to move smoothly into Quality Assurance (QA) testing. Deployments Help prepare deployments by organizing documentation, tickets, release notes, and supporting materials. Work closely with developers and QA to confirm all release items have successfully completed required testing phases. Support deployment readiness by verifying checklist completion and ensuring all criteria are met ahead of scheduled release windows. Communicate release scope, progress, and potential risks to the Development Manager and key stakeholders. Capture post-deployment observations, issues, and follow-up actions to support continuous improvement. Assist with deployment preparation activities and help coordinate logistics with designated deployment resources. Support and Advisory Serve as a go-to coordination partner for developers by helping address enhancement-related questions and facilitating follow-up when needed. Spot potential risks or concerns early in the development process and elevate complex or high-impact issues appropriately. Reinforce established development standards, workflows, and best practices across assigned work. Help keep communication flowing between developers, QA, and stakeholders to ensure alignment and timely resolution of questions. Share knowledge related to tools, processes, and documentation practices to support team efficiency and consistency. Support ongoing adherence to development and IT project management processes. Provide feedback and insights on coordination, communication, and workflow opportunities to the Development Manager. Assist with rolling out approved process improvements, including updates to tools, templates, and documentation standards. Track and report key metrics related to task progress, estimation accuracy, and QA readiness. Stay current on industry tools, practices, and trends and bring forward ideas that could benefit the team. Participate in training, workshops, or seminars to continue building technical and operational skills. What You Bring to the Table Bachelor's degree in Computer Science or a related field, or equivalent experience Minimum of 2-4 years of experience in software development, QA or technical coordination Working knowledge of programming concepts (Power Platform, PHP, Ruby on Rails, and Angular) Experience in project management methodologies and tools, such as Agile or Scrum Exposure to version control and DevOps practices Information Technology Infrastructure Library (ITIL) Certification would be ideal Strong organizational and communication skills, with a collaborative approach to coordinating work across teams. Ability to work a hybrid schedule with atleast 3 days onsite our Fairfield, NJ location The Phillip Jeffries Experience At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time. Your Compensation Journey Competitive salary wage ranging from $100,000 to $115,000, based on your experience and technical expertise Annual bonus opportunity to reward your performance Cost of Living increases that honor your growth and commitment Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required Health Benefits That Take Care of You Medical Coverage – low cost to the employee Spouse/ Domestic Partner/ Civil Union Partner Coverage Family Coverage Health Reimbursement Account (HRA) to offset medical expenses Prescription, dental, and vision coverage to support whole-person wellness Flexible Spending Accounts (FSAs) for healthcare and dependent care Employee Assistance Program that supports your mental, financial, and physical well-being Pet insurance for your four-legged companions Time to Recharge 16 paid personal days each year to relax, recharge, or travel Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve Additional paid time off during our annual company closure between Christmas and New Year’s Earn extra paid time off by completing your annual wellness physical Up to three paid days each year to give back through volunteer work Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success Perks at Work Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home Access to Working Advantage with discounts on travel, entertainment, and everyday purchases Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr