Billing Specialist

Billing Specialist

Self Help Inc. is currently looking for a Billing Specialist to join our team in the fuel program.

Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts.

Self Help, Inc. is seeking a detail-oriented and organized Fuel Program Billing Specialist to manage the billing and payment processes for our crucial fuel assistance programs. This role is essential in ensuring that eligible households receive timely and accurate financial assistance to meet their heating needs. The Billing Specialist will work closely with clients, energy vendors, and internal staff to facilitate the smooth operation of the program and maintain accurate records.

Hourly Rate: $20-$23

Essential Duties and Responsibilities

• Makes timely and accurate payment to fuel vendors and direct payment clients and review for data accuracy
• Ensure vendor invoices contain required information per program guidelines
• Maintains accurate records pertaining to payments
• Make all change transactions and adjustments as needed
• Retrieves payment and vendor records for annual fiscal and DHCD audits and assessments
• On an annual basis disseminates vendor agreements, ensures documentation requirements are met along with maintaining vendor agreement files
• Address the concerns of clients, volunteer agencies and vendors
• Serve as vendor contact person
• Maintains MOR records including daily recording of MOR prices
• Supervises mailing of recertification applications
• Run eligibility notices for vendors and clients
• Coordinates vendor meeting with program director
• Supervises folding machine operation for large mailings
• Monitor and track status of certification review process according to program guidelines
• Administers other energy related program for the benefit of the client
• Assists Director with the wage match process

Other Requirements

• Must pass a criminal background check and other required clearances
• Valid driver's license and reliable transportation is required

Schedule

• Monday-Friday
• 8:30AM-4:30PM

Knowledge, Skills and Abilities

• Bilingual candidates encouraged to apply
• Demonstrated ability to maintain confidentiality
• Excellent organizational and time-management skills

Education & Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field (e.g., accounting, business administration) preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with social service programs or energy assistance programs is a plus. Five (5) years of experience preferred

Self Help, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the agency at any time.