Full-Time Supervisor of Operations

Full-Time Supervisor of Operations

The Supervisor of Operations plays a critical leadership role in executing daily restaurant operations with excellence, consistency, and care. This entry-level leadership opportunity is a full-time position responsible for leading shifts, directing the team, protecting food safety and cash controls, and ensuring an exceptional customer experience during every operating period. The Supervisor of Operations serves as a visible, decisive leader ON THE FLOOR who translates vision into action, coaches in real time, and upholds Chick-fil-A standards across people, product, and process.

Core Behavioral Expectations

The successful Supervisor of Operations will consistently demonstrate:

• Alignment with Core Behaviors: Lives out Humble, Hungry, and Resilient in leadership presence, service and decision-making
• Servant leadership: Leads with a genuine heart to serve customers, Team Members, and fellow leaders
• Operational awareness: Maintains strong situational awareness while managing multiple priorities
• Decisiveness under pressure: Makes timely, confident decisions in a fast-paced environment
• Attention to detail: Identifies and addresses operational gaps proactively
• Energy and endurance: Brings both emotional and physical stamina to lead demanding shifts
• Clear communication: Communicates expectations, feedback, and updates with clarity and purpose
• Coachability and growth mindset: Seeks feedback and continuously develops leadership skill and self-awareness

Primary Responsibilities

Shift Leadership & Operational Execution:

• Lead assigned shifts across front-of-house and back-of-house operations
• Ensure daily setups and operational checklists are completed to standard
• Adjust staffing and position placement to meet service and business needs
• Monitor food safety, cleanliness, and service execution throughout the shift

Team Leadership, Coaching & Development:

• Provide real-time coaching, encouragement, and corrective feedback
• Develop and support the team through intentional guidance and follow-up
• Facilitate pre-shift and post-shift huddles that reinforce priorities, standards, and culture
• Address conflict and performance issues with professionalism, consistency, and care
• Administer disciplinary actions as appropriate, partnering with Directors when needed

Food Safety, Quality & Customer Experience:

• Support food safety standards and health inspection readiness
• Reinforce proper food handling, cleanliness, and quality control
• Lead the team toward achieving customer experience goals
• Model guest-focused behaviors rooted in excellence, grace, and generosity

Stewardship of Resources & Systems:

• Execute cash management responsibilities including register counts and pickups
• Manage labor deployment, breaks, and waste systems to support cost goals
• Input and execute catering orders accurately and on time

Communication & Administrative Support:

• Communicate priorities, results, and updates through huddles and written communication
• Support daily administrative needs and shift coordination
• Communicate staffing, scheduling, and training needs to the Director team
• Participate in needed meetings and store events

Success Indicators & Metrics

• Customer experience goals are consistently achieved
• Food safety standards are achieved and maintained
• Labor and food cost goals are supported through disciplined execution
• Team Members receive consistent coaching and development
• Conflict and performance issues are addressed promptly and effectively
• Daily tasks, huddles, and operational priorities are completed with excellence

Reporting & Collaboration

• Reports to: Executive Director of Operations
• Works closely with Directors, Supervisors, Team Leaders, Team Captains, Certified Trainers and Team Members to ensure seamless operations and leadership alignment

Schedule & Availability

• Flexible scheduling is available; however, schedule will include early mornings, days, evenings, weekends, and holidays as required by business needs
• Role requires flexibility to shift priorities quickly in response to operational demands

Perks & Benefits

• Health, Dental, Vision & Life Insurance | 401K (and matching) | PTO | Sick Days
• Opportunity for 3% Annual Raise + Incremental Tenure Raises
• Free Meals for You
• Unmatched Career Growth Opportunities
• Educational Partnership: Opportunities for Scholarships and Free Education

Work schedule

• Weekend availability
• Monday to Friday

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Other