Associate Repair Supervisor

Associate Repair Supervisor

Otis is growing and we are looking for an Associate Repair Supervisor to support our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be based in Columbus territory, reporting to the General manager.

On a typical day you will:

• Ensure all aspects of field safety
• Meet with customers to ensure obligations and expectations are achieved
• Direct the performance of field maintenance and contractual service operations
• Conduct field education training with field workforce
• Maintain customer quality assurance, managing the expenditure of labor and materials Improve efficiencies, managing route schedules and callback rates
• Provide technical support, participating in sales estimation / proposals as required.
• Authorize repair orders and tracking completion.
• Lead change to better efficiency and communication

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience
• Experience with leading a team of technicians is preferred Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

What's In it For Me / Benefits:

• The chance to work for an industry-leading brand with an historic legacy
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.