Scrum Master

Overview

Location: Hybrid (Minneapolis MN, or fully remote for the right candidate)
Employment Type: Full-Time

Are you a highly experienced Scrum Master who enjoys leading enterprise software delivery while helping teams build agile excellence from the ground up? Trissential is hiring a Scrum Master to join our client's team and support a strategic AI and customer experience transformation initiative. This is an opportunity to work at the intersection of agile delivery, conversational AI, contact center technologies, and enterprise-scale software development while making a measurable impact on business outcomes.

What's in It for You?

• Drive a high-visibility enterprise transformation initiative involving AI, voice technologies, customer experience, and cloud-based platforms.
• Help establish agile best practices for a newly formed squad transitioning from traditional project delivery to a product operating model.
• Work with cross-functional teams that include Product Owners, architects, developers, system integrators, and business stakeholders.
• Influence delivery outcomes across internal teams and third-party vendors.
• Own the agile delivery framework and help shape how the team operates and succeeds.
• Gain exposure to emerging AI and conversational technology platforms in a complex enterprise environment.
• Join a collaborative culture that values continuous improvement, transparency, and innovation.

Your Role & Responsibilities

• Facilitate the complete Scrum cadence, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.
• Lead agile execution across a blended team consisting of internal delivery resources and third-party implementation partners.
• Own and administer Jira boards, workflows, story hierarchies, dashboards, filters, reports, and dependency tracking mechanisms.
• Guide the transition from an early-stage Kanban board into a mature Scrum delivery model.
• Partner with Product Owners to decompose epics and features into estimable, testable, sprint-ready user stories.
• Maintain end-to-end traceability from business requirements through development, testing, release, and deployment.
• Drive cross-team dependency management and eliminate delivery blockers through effective stakeholder coordination.
• Produce delivery metrics including velocity, burndown, throughput, blocker aging, defect trends, release readiness, and sprint health reporting.
• Establish and maintain Definition of Ready, Definition of Done, team working agreements, and delivery standards.
• Coach team members and stakeholders on agile principles, servant leadership, and product-centric delivery practices.
• Collaborate with Project Managers and PMO teams to support governance, RAID management, portfolio reporting, and program visibility.
• Ensure backlog and sprint structures support auditability and maintain clear separation between capitalizable and operational work streams.

Skills & Experience You Should Possess

• 7+ years of dedicated, full-time Scrum Master experience supporting enterprise software delivery teams.
• Experience leading at least two enterprise-scale software implementations from discovery through production deployment.
• Advanced expertise facilitating Scrum ceremonies and driving agile team performance.
• Strong hands-on Jira and Confluence administration experience, including board configuration, reporting, dashboards, workflows, and advanced filters.
• Experience managing Kanban-to-Scrum transitions within enterprise delivery environments.
• Proven backlog engineering experience, including story decomposition, estimation, acceptance criteria development, and traceability management.
• Demonstrated success leading delivery efforts involving internal teams, system integrators, and third-party vendors.
• Experience supporting AI, Machine Learning, Conversational AI, IVR, CCaaS, CRM, Billing, CIS, or customer experience transformation initiatives.
• Strong facilitation, communication, conflict resolution, and stakeholder management skills.
• Experience working within regulated enterprise environments and structured governance frameworks.

Bonus Points If You Have

• Utility industry experience supporting customer care, billing, meter-to-cash, or customer engagement initiatives.
• Familiarity with compliance requirements related to customer communications, call recording, privacy, and sensitive data handling.
• Knowledge of ASC 350-40, FERC, or software capitalization practices.
• Experience with cloud contact center solutions, enterprise voice technologies, IVR platforms, and cloud provisioning processes.
• Agile coaching experience supporting organizations transitioning to product-centric operating models.
• Kanban Management Professional (KMP) certification.
• ICAgile Certified Professional in Agile Coaching (ICP-ACC) certification.

Education & Certifications You Need

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent professional experience.
• One of the following advanced Scrum certifications is required:

• • Certified Scrum Professional ScrumMaster (CSP-SM)
  • Professional Scrum Master II (PSM II)
  • Professional Scrum Master III (PSM III)

• SAFe Scrum Master (SSM) or SAFe Advanced Scrum Master (SASM) certifications are highly valued.

What We Offer

At Trissential, we believe exceptional professionals deserve meaningful work, flexibility, and strong support. By joining our client's team, you'll contribute to enterprise-scale transformation initiatives while working alongside talented professionals in a collaborative environment.

• Competitive Compensation -$91-$101 per hour . Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents - Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement - Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture - Collaborate with experienced professionals who value precision, performance, and teamwork

This role is open only to candidates who are currently authorized to work in the United States.

Ready to Be Part of Something Exciting?

If you're passionate about agile leadership, enterprise delivery, and building high-performing teams, we'd love to hear from you. Apply today and take the next step in your career with Trissential.