Team Leader, Project Management Office

Title: Team Leader, Project Management Office

Executive Area: Information Technologies

College/School/MBU: Information Technology

Department: IT Administration

Work Location: Amherst

Schedule: Full time

Work Arrangement: Hybrid or Remote

Job Summary

This position supports the Head of the Project Management Office in the day-to-day coordination and operational functions of the PMO. This role helps maintain project management standards, processes, and methodologies by assisting project managers and ensuring consistent application of PMO practices across campus projects. The Team Lead serves as a first point of contact for project related inquiries, supports the development of PMO programs such as the mentor-mentee initiative, and contributes to effective project delivery that aligns with the university's goals.

Essential Functions

Supports the Head of the Project Management Office in implementing PMO plans, initiatives, and operational priorities.

Assists in maintaining PMO processes, standards, templates, and guidelines to promote consistency and quality across projects.

Serves as a first point of contact for project managers seeking operational guidance, troubleshooting, or issue escalation.

Provides day to day support, coaching, and coordination for project managers, junior staff, and Student Interns.

Develops, manages, and maintains the PMO mentor-mentee program, including participant matching and progress monitoring.

Oversees Student Interns assigned to the PMO, assisting with scheduling, task coordination, and general skill development.

Tracks project statuses across the project portfolio, helping identify risks, issues, and dependencies for escalation to the Head of PMO

Collects project performance data and contributes to preparing PMO dashboards, reports, and metrics.

Supports coordination of vendor activities related to assigned projects and escalates deliverable or performance issues as appropriate.

Assists project teams in identifying and documenting risks and issues to support visibility, communication, and resolution.

Helps maintain accurate project documentation, resource information, and tracking materials across the PMO.

Collaborates with internal stakeholders to support project communication, information gathering, and alignment with PMO processes.

Provides feedback on PMO tools, procedures, and workflows to support continuous improvement initiatives.

Assists in communicating updates regarding project management best practices, tools, and procedures across the PMO and broader IT organization.

Serves as liaison for designated project areas or departments, supporting coordination and flow of project-related information.

Handles sensitive or confidential project information responsibly and in accordance with university policies.

Other Functions

Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree with eight (8) years of progressively responsible experience in project management. Four (4) years of relevant experience may be substituted for the degree requirement.

Experience in project planning, scheduling, tracking, and budgeting.

Ability to influence and collaborate effectively with diverse stakeholders.

Proven track record of successfully managing complex projects and project portfolios.

Strong communication and interpersonal skills.

Deep understanding of project management methodologies, tools, and techniques.

Experience in change management, process improvement, and organizational transformation.

Preferred Qualifications

Supervisory experience.

Project Management Professional (PMP) certification or equivalent.

Experience working in higher education or academic setting.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Monday - Friday, 9am - 5pm

Opportunity for hybrid or remote work.

This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the
Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

his position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee's work location is to work from a site other than the UMass Amherst campus. As this position falls within the Professional Staff Union, it is
subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Pay Grade: PSSAP Grade 32

Click here to view the Professional Staff Hiring Range

Special Instructions for Applicants

Along with application, please submit a resume. References will be checked at the finalist stage please be prepared to provide contact information for three (3) professional references.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.