Specimen Technician - Hospital

Job Description Specimen Technician - Hospital - El Paso, TX, Monday to Friday, 11:00 AM to 3:00 PM, with rotational weekends The Hospital Specimen Associate is responsible for the preparation of patient’s specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Associate must perform and follow all pre‑analytical processing procedures with accuracy and in a timely manner. The responsibilities below are specific to samples performed by Quest laboratory testing. Pay range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Eligible candidates may receive annual performance bonus compensation. Benefits We offer best‑in‑class benefits and programs to support employees and their families in living healthy, happy lives. Pay and benefit plans promote employee health in all respects – physical, financial, and developmental. Depending on whether the position is part‑time or full‑time, some of the benefits may include: Vacation and Health/Flex Time (part‑time employees scheduled to work at least 20 hours per week) 6 holidays plus 1 "MyDay" off (if regularly scheduled to work 20+ hours per week) 401(k) pre‑tax and/or ROTH IRA with company match up to 5% after 12 months of service Annual incentive plans Employee stock purchase plan Education assistance through MyQuest for Education Annual, no‑cost health assessment program Blueprint for Wellness and so much more! Responsibilities Specimen Processing & Test Send Out Responsibilities Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements, sample preparation, Quantum, and compliance/legal requirements. Knowledge and competency of Hospital LIS system (client specific) Prints Quest performed testing reports Interprets specimen flow/tracking data utilizing all available reports and resources Responsible for supply ordering processes. Performs remote accessioning (pre‑accessioning) as required (client specific) Problem Resolution Responsibilities Troubleshoots and resolves issues for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to the area of responsibility. Customer Service Responsibilities Demonstrates exceptional customer service skills as the liaison between customer and Quest performing laboratory to provide proactive support. Manages inbound calls with a positive client interaction. Communicates and collaborates effectively with hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization. Conveys information regarding problem‑solving with specimens, test cancellations, testing requirements, and billing requirements to various hospital staff. Qualifications Required Work Experience 1 – 3 years of working experience Preferred Work Experience Medical background preferred, including medical terminology applicable to a clinical laboratory. Previous experience in a hospital laboratory environment preferred. Physical and Mental Requirements Position requires a data‑entry background with the ability to enter 6,000 alphanumeric keystrokes per hour. Works in a biohazard environment, practicing good safety habits. Can sit or stand for long periods. Skills Handles multiple tasks simultaneously and works in a production environment. Hospital LIS Systems knowledge or experience a plus. Command of Microsoft Office Suite. Client‑interfacing role requiring strong communication, collaboration, and problem‑solving skills. Demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems. Maintains composure while working under pressure. Reflects good judgment when determining actions for problem resolution. Demonstrates strong interpersonal skills that foster a positive environment. Demonstrates flexibility and the ability to adapt to change. Education High School Diploma or Equivalent (Required) Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr