Service Manager (IN, Jeffersonville)

Service Manager (IN, Jeffersonville)
IN, Jeffersonville
Join the Team Keeping America Fed - Five Star Breaktime Solutions is Hiring!
Who We Are

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences.

Position Summary

We are seeking a Service Manager to lead and oversee service operations for vending and breaktime equipment across assigned territories. This role is responsible for managing Service Technicians, ensuring timely and effective equipment maintenance and repairs, and delivering exceptional customer satisfaction.

This position is ideal for a mechanically inclined leader who thrives in a fast-paced environment, excels at problem-solving, and is passionate about developing teams and driving operational excellence.

What You'll Do

Leadership & Team Management

• Lead, coach, and develop a team of Service Technicians to achieve performance, safety, and service goals
• Manage scheduling, workload distribution, and route efficiency for service calls
• Conduct ride-alongs, performance reviews, and ongoing training to ensure technician success
• Ensure compliance with company policies, safety standards, and DOT regulations

Service Operations

• Oversee preventative maintenance, repairs, and troubleshooting of vending and breaktime equipment
• Monitor service call completion, response times, and overall service quality
• Assist with complex repairs and technical troubleshooting as needed
• Ensure proper inventory levels of parts and equipment across service vehicles and warehouse

Customer Experience

• Build and maintain strong relationships with client locations
• Respond to escalated service issues and ensure timely resolution
• Communicate effectively with customers and internal teams to ensure service excellence

Operational Excellence

• Maintain accurate reporting on service performance, equipment trends, and technician productivity
• Identify opportunities for process improvement, cost savings, and efficiency gains
• Ensure vehicles, tools, and work environments are clean, organized, and safe

What We're Looking For

• High school diploma or equivalent required; technical or trade school preferred
• 2+ years of experience in equipment service, maintenance, or a related field
• Previous leadership or supervisory experience preferred
• Strong mechanical and electrical troubleshooting skills
• Experience with refrigeration systems is a plus
• Ability to lift 50 pounds repeatedly and up to 100 pounds occasionally
• Must be at least 21 years old (DOT requirement)
• Valid driver's license with ability to obtain and maintain a DOT medical card
• Ability to work in varying environments including warehouses, customer sites, and outdoors
• Strong communication, organization, and problem-solving skills
• Must pass pre-employment drug screening and background check

What We Offer

• Paid Vacation after 6 months
• Seven Paid Holidays per year
• Medical, Vision, and Dental Insurance
• 401(k) Matching Program
• Competitive Pay
• Career Growth Opportunities within Five Star

Why Join Five Star?

At Five Star, you're more than just an employee - you're part of a team that keeps America fueled throughout the day. As a Service Manager, you'll play a critical role in ensuring our equipment runs smoothly and our customers receive best-in-class service.

EEO Statement

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

Location - IN, Jeffersonville - IN - 1635 Production Rd