Workplace & Operations Specialist

Job Description

Job Description

Faro Health aims to improve lives by helping life sciences companies design optimal clinical trials. Our AI-powered software platform optimizes and orchestrates complex clinical development by providing powerful insights about trial design and outcomes. Faro empowers researchers to design more intelligent trials, reducing development costs and reaching milestones faster with better patient experiences.

Faro is a mission-driven company seeking world-class people who share our passion for improving drug availability and patient outcomes through better clinical trial design. We pride ourselves on our vibrant, inclusive, and growth mindset oriented culture. Faro offers competitive compensation and benefits, generous vacation and parental leave, and flexible working hours.

We are a hybrid workplace where San Diego employees work from their homes as well as in our stunning main headquarters enjoying a gym with classes, outdoor lawn work area, and steeply discounted food hall.

The Role

At Faro, the Workplace and Operations Specialist makes work feel easier for everyone else. You'll keep our San Diego office running smoothly, bring the team together through events and programs, and make sure every new hire gets a thoughtful start. Reporting to the Head of People, you'll be a familiar, trusted presence for employees at every level. You'll also help shape how this work gets done. You'd rather fix a process once than repeat a task forever, and you'll use AI, automation, and other tools to simplify recurring work. The goal isn't to make the job smaller. It's to free up your time for what matters most: the details, the judgment calls, and the personal touches that make people feel taken care of. Because so much of this role happens in person, you'll spend most of your week in our San Diego office, with flexibility based on business needs.

In essence, you'll run the day-to-day work and keep improving how it gets done, using AI and automation to make every part of the employee experience better, not just faster.

• Own the day-to-day experience of working from Faro's San Diego office, making sure the workplace is organized, welcoming, safe, well-stocked, and ready for whatever the day brings. You'll anticipate needs before they become problems and build simple systems that keep routine work running without constant attention.
• Own the relationships and operations that keep the workplace running, including facilities, property management, vendors, supplies, mail, building access, workspace setups, visitors, and workplace needs. You'll bring structure to recurring requests, stay ahead of issues, and make sure nothing gets lost between people or systems.
• Create the moments that bring Faro together, owning company events and employee programs from idea through execution, including All Hands, Lunch & Learns, off-sites, celebrations, recognition, and swag. You'll manage the details behind the scenes while continuously finding better ways to make recurring programs easier to run and better to experience.
• Make every new hire feel expected and ready from day one, owning the operational side of onboarding from offer acceptance through the first week. You'll bring together managers, IT, People, equipment, access, schedules, workspaces, and communications into an experience that feels seamless to the person joining.
• Keep employee transitions moving cleanly behind the scenes, coordinating changes and departures across People, IT, managers, and other teams so access, equipment, documentation, communications, and other details happen when they're supposed to.
• Turn recurring work into reliable systems. Across everything you own, you'll look for friction, unnecessary steps, and manual work that can be simplified, standardized, automated, or eliminated—and build processes that are easier for everyone to use.
• Be the person people trust to figure things out. You'll take on operational problems and company-wide projects that don't always come with a playbook, working across teams to bring structure to ambiguity, connect the right people, and get things across the finish line.

Requirements

Requirements, Background, and Skills:

• 3+ years of relevant experience in workplace or office operations, employee experience, People/HR operations, administrative operations, events, hospitality, or a related environment.
• Experience independently owning workplace operations, events, vendors, employee programs, or other operational processes from planning through execution.
• Exceptional organization and attention to detail, with a track record of anticipating needs, following through, and keeping moving pieces from falling through the cracks.
• A systems mindset. You naturally look for ways to make recurring work simpler, more reliable, and less manual rather than accepting "that's how we've always done it."
• Comfortable using technology, AI, automation, and operational tools to improve workflows. You don't need to be a technical expert, but you should be curious, resourceful, and excited to learn new ways of working.
• Strong service orientation and interpersonal skills; you enjoy creating thoughtful experiences and are comfortable working with employees, executives, vendors, candidates, and visitors.
• Strong written and verbal communication skills and the judgment to handle confidential employee, financial, and business information appropriately.
• Resourceful and proactive, with the ability to solve problems independently, exercise good judgment, and operate effectively when there isn't an established playbook.
• Comfortable working in a fast-moving, growing company where priorities evolve, processes aren't always fully built, and being willing to jump in is part of the job.
• Able to work predominantly from Faro's Sorrento Valley office (with flexibility)

Benefits

Salary 

● Salary range for this position is $90,000 - $105,000

● Salary listed reflects the base salary only and does not include other elements of total compensation 

● Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training 

Equity 

In addition to this position's salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance. 

Benefits 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan
• San Diego Office On-Premises Amenities; Wellness Center, Restaurant Tenant Discount, Padel Nine