HR Solutions Employee Advisor

HR Solutions Employee Advisor

The HR Solutions Employee Advisor serves as the primary point of contact for employees seeking support on a wide range of HR topics, including benefits, payroll, absence and leaves, retirement, and corporate programs. In this role, you handle a high volume of daily interactions, provide accurate and timely guidance, and deliver a positive, customer-focused experience. You research and resolve employee issues, document all cases thoroughly, and work within a fast-paced contact center environment to ensure employees receive clear, consistent, and confidential support.

Responsibilities

• Serve as the first point of contact for employee HR inquiries across benefits, payroll, absence and leaves, retirement, and corporate programs.
• Handle a high volume of employee interactions, typically 35 or more cases per day depending on seasonality.
• Provide accurate, timely, and customer-focused support to employees via inbound and outbound calls and other contact center channels.
• Research and resolve employee issues, aiming for first-contact resolution whenever possible.
• Analyze HR policies, procedures, and eligibility guidelines to determine appropriate solutions and next steps.
• Document all employee interactions thoroughly and accurately in the case management and ticketing systems.
• Follow up on unresolved issues to ensure prompt, complete, and satisfactory resolution for employees.
• Maintain strict attention to detail and uphold confidentiality of employee information at all times.
• Build trust and rapport with employees while consistently delivering a positive customer experience.
• Effectively prioritize tasks and manage competing priorities in a fast-paced, high-volume contact center environment.
• Utilize Workday (HRIS) and other HR systems to access employee information, process requests, and support issue resolution.
• Use Microsoft Office tools, including Word, Excel, and Outlook, to manage documentation, communication, and reporting.
• Collaborate with HR Solutions Center colleagues and other HR teams to resolve complex or escalated cases.
• Adhere to established service level expectations, policies, and procedures within the HR Solutions Center.
• Work flexible full-time hours within structured shift ranges of 8:00 AM 7:00 PM EST, Monday through Friday.

Essential Skills

• Workday experience, including use of Workday as an HRIS, is required.
• 12 years of experience in a call center, customer service, or employee support role.
• Demonstrated experience handling inbound and outbound calls in a contact center environment.
• Strong customer service and customer support skills in a high-volume setting.
• Proficiency with case management and ticketing systems for tracking and resolving employee inquiries.
• Foundational HR knowledge, including basics of benefits, payroll, and leaves of absence.
• Excellent communication skills, with the ability to explain HR information clearly and professionally.
• Strong problem-solving and decision-making abilities to analyze issues and determine appropriate solutions.
• Ability to multitask and manage competing priorities effectively in a fast-paced environment.
• High level of accuracy in data entry and documentation, with strong attention to detail.
• Strong computer proficiency, including Microsoft Word, Excel, and Outlook.
• Ability to maintain confidentiality and handle sensitive employee information appropriately.

Additional Skills & Qualifications

• High school diploma is required.
• Associate's or Bachelor's degree is preferred.
• Administrative support experience within HR or a related function is beneficial.
• Experience working in a structured HR Solutions Center or similar shared services environment is a plus.
• Experience building rapport with diverse employee populations and delivering a positive customer experience.
• Ability to work effectively both independently and as part of a collaborative team.
• Comfort working within defined policies, procedures, and service level agreements while using sound judgment.

Work Environment

This position operates within a collaborative HR Solutions Center that supports a large employee population. The role follows a hybrid schedule, with at least four days onsite per week in Davidson, NC under a 4/1 onsite-to-remote arrangement. You work full-time within structured shifts that fall between 8:00 AM and 7:00 PM EST, Monday through Friday. The environment is fast-paced and contact centeroriented, with high call volumes and frequent employee interactions. You will regularly use Workday (HRIS), case management and ticketing systems, and Microsoft Office tools such as Word, Excel, and Outlook. The workplace emphasizes teamwork, professionalism, confidentiality, and a strong focus on delivering a consistent, high-quality employee experience.

Job Type & Location

This is a Contract position based out of Davidson, NC.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Davidson,NC.

Application Deadline

This position is anticipated to close on Jul 7, 2026.