Scheduling Analyst

Responsibilities Develop and maintain provider schedules to meet patient needs. Manage provider census through proactive census risk management. Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process. Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated. Maintain relationships and effectively communicate HarmonyCares services with patients and family members. Place and receive phone calls to facilitate effective scheduling function. Escalate scheduling concerns, and issues, both internally and externally. Adhere to patient confidentiality policies and procedures. Attend required meetings and in-services. Collaborate with manager, teammates, and other HarmonyCares employees. Perform other duties as required. Requirements 2+ years college, and/or equivalent experience 2 years of healthcare or customer service experience required Strong analytical and critical thinking skills Moves quickly to solve complex, real-time issues Possesses excellent written and verbal communication skills Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook) #J-18808-Ljbffr