Call Center Workforce Management Analyst I
AdventHealth
AdventHealth seeks an experienced Call Center Analytics/Operations Analyst to optimize center performance. You will forecast staffing needs, develop schedules, and analyze call volumes to meet service levels. The role requires 3+ years in call center operations, proficiency with Microsoft Office, and strong analytical skills. Responsibilities include monitoring real-time performance, budgeting support, and assisting with training and staffing decisions. Equal opportunity employer in Florida. #J-18808-Ljbffr AdventHealth
Vacancy posted 2 days ago
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