Driver and Customer Service Representative

Description:
Faithful Companion Pet Cremation Services is searching for a full-time Driver and Customer Service Representative at our Phoenix, Arizona location, at a rate of $21.00 to $22.00 per hour.

Join our esteemed family-owned company, where we deliver exceptional, compassionate care for pets and their families. As a Driver and Customer Service Representative, you will play a vital role in our mission, which includes performing animal cremations, transporting deceased pets with our company vehicle, and returning cremated remains with the utmost care. This entry-level position offers comprehensive, hands-on training in cremation operations, requiring no prior degree or certifications.

We are dedicated to providing outstanding customer service, recognizing that pets are cherished family members. We seek empathetic, team-oriented individuals with a strong customer service background. If you find fulfillment in assisting others, this role offers a profound opportunity to positively impact the families we serve.

Our service model is guided by dignity, respect, integrity, attention to detail and safety. We are committed to fostering an employee-centric culture that values open communication, a healthy work-life balance, rewarding work, and a family-like atmosphere. As a leading pet cremation provider nationwide, we offer numerous opportunities for career advancement within our organization.

THIS POSITION CAN BE PHYSICALLY DEMANDING AND REQUIRES FREQUENT HEAVY LIFTING. Applicants must possess excellent physical fitness and be able to safely lift and transport pets of varying sizes while following all company safety procedures.

The Driver and Care Provider position is offered a full benefits package, available after 30 days of employment, which includes the following:

• Sick Time
• Vacation
• Bereavement Leave
• 401(k) with up to 4% company match
• Medical insurance, including FSA/HSA options for medical and dependent care
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Voluntary pet insurance
• Short-term disability insurance
• Long-term disability insurance

POSITION RESPONSIBILITIES:

• Drive company vehicles safely and professionally while adhering to all traffic laws and company safety standards.
• Pick up deceased beloved pets from clients and other designated locations throughout Arizona.
• Return cremated remains and memorial items to our clients.
• Handle and transport pets with the utmost respect, dignity, and professionalism at all times.
• Maintain accurate chain-of-custody documentation and ensure attention to detail throughout the care process.
• Provide exceptional customer service and maintain professional relationships with veterinary staff and pet families.
• Communicate effectively with internal team members, veterinary partners, and customers.
• Accurately complete all required paperwork and electronic forms.
• Operate cremation equipment and perform cremation-related duties (training provided).
• Obtain paw prints and prepare memorial items as requested.
• Use various tools and equipment to customize, package, and prepare cremains for delivery.
• Maintain clean, organized workspaces and company vehicles.
• Follow all company policies regarding safety, quality, and integrity.
• Maintain a professional appearance at all times (uniforms provided).

QUALIFICATIONS:

• Excellent physical fitness and ability to perform frequent heavy lifting.
• Outstanding customer service and communication skills.
• Strong attention to detail and ability to follow instructions.
• Professional, compassionate demeanor when handling deceased pets and interacting with veterinary staff and families.
• Clean driving record and excellent driving skills.
• Basic computer skills.
• Strong commitment to safety, integrity, and teamwork.
• Ability to work independently while managing routes and schedules effectively.

- Comfortable speaking to people with compassion and professionalism.

- Possess a valid drivers license and successfully pass a motor vehicle record check.

- Successfully pass a background check.

- Adhere to our strong code of ethics.

- Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).

- Ability to lift 75lbs unaided.

- Possess a cell phone with the ability to call, text, and use a GPS application.

- Detail-oriented mindset with a commitment to delivering error-free services.

- Flexibility with scheduling. Shifts could vary.

Compensation details: 21-22 Hourly Wage

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