Tier 1 IT Helpdesk Analyst

Job Description

Job Description

Precision Resources, a division of The Trimarc Group, Inc. is currently seeking an experienced Tier 1 IT Helpdesk Analyst to join our client in Birmingham, Alabama. This is an excellent opportunity with a growing organization and offers the ability to work 3 days from home each week. This position requires someone to work between the hours of 8:30 AM and 5PM, Monday through Friday. 

The primary role of the Tier 1 IT Helpdesk Analyst is to serve as the main point of contact for supporting all first level IT support needs.  This individual will work in a team to ensure coverage for various methods of inbound activity. 

This position requires a strict adherence to providing detailed documentation and following already-established processes and escalation procedures. 

Position Duties/Responsibilities:

•Minimum 1 year of enterprise IT Helpdesk support experience in a WINDOWs environment.
•Manage user accounts with working knowledge of Microsoft Active Directory, Azure, Entra and Intune.
•Familiarity with supporting Citrix, VPNs, computer networking and TCP protocols.
•Provides Tier One Support to end users including but not limited to workstations, proprietary software and desktop applications, printers, mobile devices, A/V equipment, network and internet connectivity.
•Collaborate with helpdesk peers and other technology departments such as in systems engineering, network, application development, software testing for problem escalation and problem resolution.
•Schedule install of new hardware or software and/or existing workstation revisions with user.  
•Previous experience working with an enterprise ITSM like ServiceNow, Avanti, Remedy to record and categorize all helpdesk incidents.
•Track and provide accurate documentation of issues
•Understanding of Windows OS desktop/laptops technologies as well as capability to research and escalate complex issues to management, senior team members, or other Information Services personnel as required.

US Citizen or Green Card holder.  

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.