Receptionist

Job Title

Basic Job Duties:

• Schedules, reschedules, and cancels appointments as necessary.
• Schedules all appointments with the appropriate physician to ensure top quality care to patients.
• Updates, enters, and mails patient recall into the system as necessary.
• Answers telephone calls promptly.
• Addresses the caller's concern.
• Directs all calls to appropriate personnel.
• Identifies emergency calls and schedules appropriately.
• Keeps and active cancellation list and uses as necessary.
• Confirms all appointments.
• Obtains proper insurance information.
• Provides fee schedules and insurance information to patients.
• Collects co-pays or balances.
• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Scans patient's insurance card/ID.
• Ensures that proper authorization or referral is collected from the patient.
• Assists patients in obtaining authorization or referrals that have not been received by the practice.
• Enters all new patient demographic information into the computer.
• Marks arrival time of patients in office and makes sure that patients are seen on time.
• Assists other front personnel as needed.

Requirements:

• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Empathetic personality with concern and respect for patients' needs.
• Composure under pressure.
• Competency in problem solving and decision-making.
• Team oriented.
• Management of multiple projects simultaneously.
• Strong organization with attention to detail.
• Pleasant personality and disposition.
• Honesty and integrity.
• Respectful treatment of patients and co-workers

Schedule:

• Monday, Tuesday, Thursday & Friday - 8:00am-5:00pm
• Wednesday 8:00AM-12:00PM
• $15.00/hour