Service Coordinator

Job Description

Job Description

Service Coordinator – Odessa, TX
BENEFITS

• Medical, Dental, and Vision health insurance elections
• Voluntary STD, Life, hospital, identity theft, and Accident coverage
• 401K
• Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost
• Weekly Pay
• Pay Card option
• Online pay stub access

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance, or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include: - Equipment up/down - Open work order report - Warranty claim summary report - Parts detail reporting - Service department financial summary - Open PO report - Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

• Valid driver’s license
• Ability to be on call 24/7
• Extensive experience in the repair and maintenance of aerial equipment, generators, light towers, and compressors.
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience
  The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. 

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