Administrative Clerk - Cardiology

Administrative Clerk

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Job Summary

We are seeking an Administrative Clerk to perform clerical duties in maintaining patient medical records that include compiling, sorting, filing, collating, copying, scanning, locating, verifying, completing, uploading and transporting confidential information in accordance with established procedures and regulations. Review two outpatient Cardiology Clinic schedules and conduct a chart review for appropriate records for their upcoming appointments. Contact patients and outside medical facilities to obtain outside records or images. Tasks include completing medical records requests, information release, transcription (electronic release), reception, and Master Patient Index. Additional duties include, check in/out patients for appointments, scheduling appointments and procedures, answering, directing or forwarding incoming phone calls for the medical practice when applicable.

Job Duties and Responsibilities

• Review clinic schedules and medical charts to determine if appropriate records are available for a new Cardiology patient visit. The records include clinic notes, surgical reports, holter and diagnostic reports, images, CT scans, MRIs, and EKG rhythm tracings etc.
• Process the provider/nurse inbasket medical record requests by requesting and obtaining the records from outside facilities.
• Process, scan, and upload medical records from electronic and paper form:
• Transcribe external referrals.
• Attach referral packet to referral within Epic.
• Request and upload medical images to Powershare or ISCV from outside facilities.
• Clear fax box hourly, process and distribute to appropriate staff.
• Contact patients and medical facilities for medical record information.
• Create and mail image requests on a CD to patients and outside facilities.
• Manage, send, sort and distribute clinic, provider and personnel mail.

Job Eligibility Requirements

• Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.
• Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.
• Previous work history in a medical records department, medical practice, or translatable job experience preferred.
• Experience with Maestro Care EMR preferred.
• Customer service experience preferred.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.